R.O. - General Manager- Four Sails

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

We are seeking a skilled and dedicated General Manager to join our team. The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.

What you're great at:

• Directing resort staff to achieve the goals listed below. Other duties may be assigned
• Establishes with supervisors, standards for resort personnel administration and performance, service to guests, rental room rates, guest credit and payment policies, customer service, and type of guests to be solicited (Bonus Time, Vacation Time or rental).
• Takes an active interest and roll in the promotion and generation of rental income for the project.
• Reviews night audit and daily paperwork for accuracy and timely completion if assigned to others.
• Ensures (with appropriate department head if not handled directly) that each department is adequately staffed according to the business demands.
• Responsible for recruiting new employees for vacant positions. Responsibilities include advertising, interviewing, and reference checks. Also responsible for terminating employees and to make sure that the termination reflects established procedures outlined in the most current employee handbook. Must work with HR on any terminations prior to any action.
• Approves the coordination and planning of Guest Activities and special events based on Board approved budgets.
• Oversees the assignment of owner, exchange, and rental guestrooms based on room availability and restrictions due to timeshare ownership of individual units.
• Responsible for the approval/verification of all vendor invoices and the timely submission to VRI Accounting per the established directives.
• Responsible for services provided by Front Desk personnel that will ensure efficient operation, guest satisfaction, and to maintain positive position within the industry.
• Analyzes operating budget on at least a monthly basis to determine variances and be able to explain/account for those variances. Additionally, must be proactive in reducing negative variances and or take necessary steps to mitigate future variances.
• Meets with desk staff and reviews activity, guest satisfaction, and occupancy reports to determine changes in activity programs or Front Desk operations.
• Responsible for the timely implementation of directives to department supervisors that outline policy, program, or operational changes.
• Is the Ambassador for the resort, promotes the resort within the local community.
• Works with owners and guests on a personal level to resolve problems or complaints. Handles special requests and unusual circumstances with compassion and understanding, in order to improve overall owner and guest satisfaction.
• Serves as liaison between owners, exchange companies, and VRI. Provides information and assistance to owners inquiring about management and exchange company policies and procedures.
• Responsible to submit quarterly, written General Manager Reports for enclosure in board Meeting Packets. Reports to include current events, projects, staff changes, exchange company designations, resort area information, chamber of commerce news, general occupancy statistics, pictures, AO