Sr. Business Control Specialist – Technology Risk & Regulatory Engagement Officer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Global Technology Risk and Regulatory Management is seeking a self-starter who is motivated, passionate, thrives in a fast-paced culture, balances priorities, drives delivery, flawless execution, and enjoys team successes. This role provides opportunity to work across multiple lines of business in Global Technology and exposure with executive level leadership.

The candidate would be responsible for leading coordination of complex technical reviews conducted by internal audit and global compliance and operational risk (GCOR) for reviews that can be either Global Technology (GT) Divisionally focused or horizontal in nature and span across multiple CIOs within Global Technology. Applies technical knowledge to understand and address audit /GCOR questions, coordinate appropriate responses from technical subject matter experts, manage assessment flow and timeline from start of audit through to completion. Work closely with subject matter experts, and business partners to analyze assessment questions, understand and review technical evidence returned, ensure complete and accurate responses, and execute review and analysis of identified control deficiencies to drive to appropriate disposition. Interfaces with all levels of organization to ensure appropriate management involvement, awareness and understanding of risk, regulatory requirements, and impacts. Works under minimal supervision, managing audits, and GCOR reviews and assessments requiring strong understanding of audit processes and procedures.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications:

• 3+ years of internal control, regulatory, audit, risk, compliance or relevant work experience within a financial services or technology organization
• Good Technology Domain Knowledge
• Good facilitation and presentation skills
• Excellent knowledge of MS Office 365 products
• Self-starter, organized, versatile, capable of performing work with minimal management oversight and ability to communicate in a clear and concise manner
• Problem solver who can manage through ambiguity
• Detail oriented with an ability to review