Enterprise Integration Solution Architect and Business Development Lead - Customer Success

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Role Overview

As part of the Consumption & Excellence Office within the Global SAP BTP Global CRO Organization, this role is focused on driving post-sales success, domain maturity, and consumption and expansion growth for SAP Integration Suite on SAP BTP across all regions with specific focus on North America and Europe. This role supports the Future Ready Enterprise (FRE) Framework (SAP BTP Customer journey methodology) with its structured maturity model that helps customers progress from foundational adoption (L1) to advanced platform innovation (L5) across BTP domains.

The Domain Champion works cross-functionally with Customer Success, Sales, Services and Product teams to guide strategic engagements, shape best practices, and accelerate domain maturity through FRE-sponsored and regional programs, while overall delivering and overachieving Integration Suite Consumption and Expansion targets. Further would play a key role in shaping the domain globally through insight and collaboration, while driving execution and relevance regionally

Direct experience with SAP BTP is not a strict requirement but is highly recommended. We’re particularly interested in candidates with strong Integration Suite, PI/PO, Event Driven Architecture and other Integration Platform backgrounds who can either bring or quickly build expertise in the SAP BTP ecosystem

Purpose & Objectives

• Act as a global enterprise integration solution architect and business development lead for Integration Suite and Event Driven Architecture, owning maturity and consumption KPIs in alignment with the FRE framework.
• Guide regions and Market Units in executing domain-specific strategies, engaging sponsored accounts, and identifying strategic consumption opportunities.
• Own and evolve domain maturity models, consumption patterns, and best practice playbooks used by regional field teams.
• Provide thought leadership in how enterprise Integration, API Management and Event Driven Architecture use cases are realized through SAP BTP
• Provide thought leadership on role of integration suite for Enterprise Automation and Agentic AI

Key Outcomes

• Increase domain maturity and platform adoption through structured FRE-based engagements.
• Guide and support regions in creating and executing Integration Suite consumption plans to drive and overachieve Consumption and Expansion targets
• Shape and maintain a validated pipeline of domain-aligned consumption opportunities and recovery plans.
• Deliver architectural guidance, either directly or by connecting customer teams with the right expert networks.
• Amplify global FRE strategy, tooling, and domain playbooks, ensuring consistency and reuse across Regions and Market Units
• Contribute to accurate Consumption and Expansion forecasting and impact analysis through reporting and collaboration with regional leade

Responsibilities & Tasks

• Domain Expertise & Field Support: Engage in strategic customer discussions and 1:1 engagements; provide domain expertise for regional events and campaigns.
• Recovery Planning & Risk Mitigation: Collaborate with CSMs on recovery plans for accounts off-track in consumption or value realization.
• Cross-Functional Collaboration: Act as the regional point of contact for Integration domain topics, collaborating with Sales, GTM, CSM, and Product teams.
• Consumption Opportunity Lifecycle: Oversee the lifecycle from intake to validation, Consumed ACV forecasting, and post-engagement impact
• Campaign Oversight: Own and support domain-aligned campaigns and programs with regional and global marketing.