Operations Associate

Position Summary:

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

 

The Operations Associate serves in an operational capacity to support efficient functioning and monitoring of Farm Credit East’s internal operations while advancing strategic initiatives. This role strives to promote good customer and public relations to support an exceptional experience for both customers and internal employees. This role is mindful of all phases of the delivery process and takes responsibility for meeting the needs of both internal and external customers.

 

The value drivers for this role are as follows:

• Provide ACA wide internal and external customer support for operational processes.
• Fuels organizational synergy through consistent processes and effective communication with other roles.

 

We offer generous benefits including: a 6% 401K match plus an additional defined contribution retirement plan, medical, dental, HSA, paid annual holiday and sick leave, FSA, life insurance, and a bonus incentive program. Farm Credit East provides all team members with the training and resources needed to be successful in their careers. Technical training, soft skill training, and ongoing professional development provided by Farm Credit East will help you be poised for continued career growth within our organization. We use state of the art technology for customer relations (Salesforce), internal communication (Microsoft TEAMS) and delivery of services.

 

Come join a collaborative, customer-focused team at Farm Credit East!

 

Duties and Responsibilities:

Accounting and Reporting

• Processes monetary transactions, including loan disbursements, wires, ACHs, and customer payments including proper documentation
• Maintains accurate General Ledger (GL) accounts and provide reports within timeframes established in ACA operational procedures
• Reviews accounting system reports to ensure exceptions are identified and corrected; this includes but is not limited to. Corrects accounting system rejects within 2 days. Follows up on recently processed loan actions to correct loan rejects and ensure billing is scheduled according to the approval and note
• Effectively monitor the operations dashboard for monetary and document requests (i.e. EFTs)

 

Loan Compliance and Modifications

• Processes fixed interest rate transactions accurately and timely, including but not limited to: interest rate locks, issuing interest rate lock agreements, booking fixed rate accounts
• Supports Farm Credit East’s real estate tax monitoring policies and procedures
• Manages the non-borrower authorization process, ensuring compliance with Farm Credit East policies and procedures and protection of customer information
• Facilitates quality control checks on operations processes as requested, ensuring compliance with ICFR and related policies and procedures

 

Subject Matter Expert

• Provide exceptional service and expertise in your designated area(s); this may include (but is not limited to): General Ledger post-close reporting, Insurance, UCC renewals, Credit Life Insurance, Processing paid out loans, Modifications, FSA semi-annual status reports, Processing financial services payments, Protective advances