Waitstaff/Server

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

Essential Functions:

• Maintain cleanliness of serving and dining areas.

• Provide wait services to guests in a pleasant, efficient, helpful manner during regular dining and/or special events and functions.

• Keep the grade A health standards and meet the customer needs.

• Prepare the dining room, or special event location serving areas before a function.

• Be on time to all functions.

• Must possess excellent hospitality skills and a strong desire to foster an attitude of exceeding guests expectations.

• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.

• Follow posted duties for specific meals and events.

• Wear and maintain clean, pressed staff uniform, to include wearing name tag.

• Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities:

• Requires any combination of education and experience equivalent to a high school diploma and 1-3 months relevant food service experience, preferably banquets and special event catering.

• Hospitality experience strongly desired.

• Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.

• Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.

• Ability to read and comprehend instructions, short correspondence, emails, and memos.

• Ability to effectively present job related information upon request to customers, clients, and employees of the organization.

• Proven organizational skills and interpersonal skills are required.

• Ability to solve practical problems and handle a variety of customer, clients and employee questions.

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.

• Must be willing to work a flexible schedule.

Working conditions:

• Moderate to strenuous physical activity work.

• Well-lighted, heated and/or air-conditioned indoor kitchen/dining room setting with adequate ventilation; with moderate to loud noise.

• Physical demands: able to lift up to 50 pounds, manual dexterity sufficient to reach/handle item.

• Climb, balance, stoop, kneel; frequently moves about, able to stand and walk for extended periods.

• At times, be outdoors in all weather conditions.

• Must be able to frequently move from building to building pushing food carts and/or carrying objects up to 50lbs.

• Vision: must be able to see close, have good vision to perform daily duties.

• Monday through Sunday, nights, weekend, holiday, OT, as needed.

Lake Junaluska is an Equal Opportunity Employer