Medical Assistant-Lead

Job Title: Lead Medical Assistant

Department: Pulmonary

Location: Unity

Hours Per Week: 40 Hours

Schedule: M - F 7:30AM - 4PM

Sign-On Bonus: $0

Position: Full-Time

Location: Unity

Department: Pulmonary

Schedule: M-F 7:30 - 4PM

Summary:
While performing in the role of medical assistant, provides knowledge, expertise and guidance to the healthcare team. In a patient-centered manner, assists with providing clinical and clerical support to medical providers, in collaboration with nursing and medical support staff, in a medical office setting.


Key Responsibilities:
Within the Medical Assistant Lead Capacity:
• Applies mastery of skills in area of specialization
• Coordinates Clinical Orientation and learning activities/training for new staff members
• Duties and tasks reflect substantial variety and complexity
• Regularly monitors that clinical policies and protocols are being carried out per design
• Under supervision of practice manager/leader, may assist with other MA performance appraisals and/or performance management
• Participates in the creation of office level workflows
• Maintains communication with Practice Manager/leader. Keeps Practice Manager/leader updated regarding status of problem and problem solving

Clinical Responsibilities:
• Conducts pre-visit planning (PVP). Works reports for gaps and delinquencies (patient outreach and scheduling for follow up). Completes health maintenance, registry reports (gap work)
• Accurately obtains and documents patient vital signs, history, and screenings. Recognizes deviations from the norms, and promptly reports to a licensed staff member.
• Understands principles of obtaining an accurate EKG and attaches monitor leads and operates equipment when directed. Reports problems or malfunctions in a timely manner to a licensed staff member. Accurately completes appropriate documentation. Performs EKGs when requested.
• Reviews patient medication list and pends refills for provider's approval. Pends provider's orders.
• Collects specimen, conducts tests and documents patient POCT. Collects specimens (except strep) and label to be sent out for testing.
• Demonstrates competency in Phlebotomy, including correct labeling of specimen tubes and ordering of lab tests via the computer.
• Provides clinical assistance to providers and nursing personnel as per delegation.
• Assists provider with procedures
• Conducts ear irrigation per provider order.
• Provides instruction and information as part of patient education process under the guidance of providers or RN.
• Restocks medical supplies in exam and treatment rooms. Puts adequate linen supply in place or empty’s waste and liner receptacles.
• Checks calibration and cleaning of test equipment. Preps instruments to go out for sterilization.
• Orders clinical supplies
• Completes patient forms.
• Submits Prior Authorizations requests.
• Mails provider communications to patients
• Assembles packets for provider use (exp. ADHD)

Non- Clinical Responsibilities:
• Assists with medical record system through abstraction (scanning and filing) of patient health maintenance and test reports.
• Upon request compiles statistical data from patient records that are necessary for Quality Assurance/Improvement activities.
• Answer phones and schedules appointments.
• Check in and Check out patients.
• Verifies insurance.
• Processes referrals.
• Sorts and delivers mail.
• Collects and posts payments, and may also perform charge entry.
• Maintains non-clinical office supplies.
• Provides My Care Education and assist with sign up
• Provides Patient Escorts (to lab and radiology)
• Sends Physical Packets to Patients
• Other duties that may be assigned

Required Qualifications:

• 1 (one) year of Medical Assistant experience required
• Medical Assisting Degree required. If, Medical Assisting degree is not held one of the below certifications are required:

American Registered Medical Assistant Certification (ARMA)
Certified Clinical Medical Assistant Certification (CCMA)
Certified Medical Assistant Certification (CMA)

Preferred Qualifications:

• Bilingual

HOW WE CARE FOR YOU

At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.

• No Weekends or Holidays
• Personal Time that includes Vacation Time, Sick Time & Ho