Administrative Unit Supervisor

                                                              Administrative Unit Supervisor

The Massachusetts Commission Against Discrimination (MCAD) is the independent state agency that enforces Massachusetts anti-discrimination laws in employment, housing, education, credit, and public accommodations by investigating, prosecuting, and adjudicating complaints of discrimination. The MCAD also offers remedial and preventative training and publishes resources online, such as model policies, posters, and guides.

The MCAD is seeking a dynamic and organized individual to fill the role of Administrative Unit Supervisor. The incumbent of this position will be responsible for supervising and managing the MCAD’s Administrative Unit and serving as the agency's Language Access Coordinator (LAC). The Administrative Supervisor will report directly to the Director of Preliminary Investigations (“DPI”) and will be expected to carry out their duties to assist the DPI to ensure the timely and appropriate resolution of all matters assigned to the Preliminary Investigations Unit within 30 days of filing, where practicable, including but not limited to, timely and effective service of complaints authorized for Formal Investigation.

As the Administrative supervisor, the incumbent will directly supervise the agency’s administrative staff located in the MCAD’s Boston, Worcester, and Springfield offices.  As the Supervisor of the Administrative staff, the incumbent will supervise, plan, review, and evaluate work product and performance of subordinates. The majority of the Administrative Unit's work will take place in Preliminary Investigations after complaint filing, where the Administrative Supervisor and staff will carry out various administrative and preliminary investigative duties as assigned, working with investigative and legal staff, as well as the DPI. Additionally, the Administrative Supervisor and their staff may also be assigned to administrative work pre-complaint filing, and in Formal Investigations. The Incumbent will also be expected to provide on-the-job training for employees in their unit; resolve unit issues and/or problems; and on- board and evaluate the performance of newly hired assigned administrative staff during their probationary period.

As the agency's Language Access Coordinator, the incumbent will manage the agency's Language Access Plan and ensure access to language assistance for the constituents and team members of the MCAD. As the LAC coordinator, the Administrative Supervisor will be required to resolve requests for LAC services for in-person and virtual interactions with MCAD staff.  

Duties and Responsibilities (these are a general summary and not all inclusive):

1. Actively supervises reviews, evaluates, and analyzes the work performance and related work product of administrative staff. Incumbent is expected to complete performance evaluations (EPRSs) of subordinates in a timely fashion.
2. Oversees and effectively manages the Front Desk and reception area, assisting constituents with CCMS intake procedures prior to filing and assignment to Preliminary Investigations, responding to information calls and online inquiries, ensuring that mail-in complaints are entered in CCMS, if there is an exception to online CCMS complaint filing, identifying and bringing to the attention of the DPI special or urgent issues that require the DPI’s input; the Supervisor will fill-in to perform these functions as operational necessary; Ensures timely and efficient service of complaints authorized to Formal Investigations.
3. Under the direction of the Director of Preliminary Investigations, the Administrative Supervisor assists with the