Customer Service Representative

At Animal Emergency of Gainesville, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary emergency hospital can be incredibly rewarding and satisfying for those who have a passion for animal welfare and a desire to positively impact the lives of pets and their owners.

Joining the team at Animal Emergency of Gainesville allows you to work with canines and felines and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you’ll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm. Additionally, you’ll have ample opportunity for professional growth and development.

Ideal Candidate:

• Strong communication skills

• Ability to work independently, prioritize tasks, and meet deadlines

• Commitment to maintaining the highest standards of accuracy and compliance

• Gets excited about business process improvement

• Always looking to make processes more efficient and effective using technology

• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities:

• Greeting and interacting with clients in a friendly, professional, efficient manner

• Comforting and reassuring clients in times of duress
• Receiving and managing incoming calls

• Assist in reviewing estimates and clarifying payment options, including processing payments.

• Obtaining client written documentation, including consent forms

• Relaying basic medical information to clients as directed by a veterinarian or technician

• Assisting the triage process by escalating client emergencies

• Maintain and update client records and patient information.

• Assist with administrative tasks, such as filing, data entry, and inventory management.

• Address and resolve client concerns or issues promptly and courteously.

• Other duties as assigned

Required Skills/Abilities:

• Intermediate computer proficiency

• Basic arithmetic skills

• Ability to maintain confidentiality

• Excellent organizational, time management, and multitasking abilities

• Personable, empathic disposition

• Capacity to work well during distressing situations

Physical Requirements:

• Ability to sit for extended periods of time and walk intermittently

• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.

• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• Previous veterinary or healthcare experience preferred.

• Familiarity with veterinary software is advantageous

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

•    Comprehensive medical, dental, and vision insurance
•    401(k) matching
•    Generous holidays and paid time off
•    Career development programs
•    Robust health and wellness initiatives

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.