Field Customer Service Supervisor

PAY: $26.46 Per Hour

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit 2024-Recruitment-Staff-Mgmt-11.6.23.pdf (abm.com)

POSITION RESPONSIBILITIES

• Assure that the supplies to budget goals are achieved for each specific job during each quarter
• Will manage a staff of 50-60.
• Maintain contract specifications
• Maintain service quantity and quality to client and the company
• Process payroll
• Order office and janitorial supplies
• Perform safety and HR Audits
• Interview and select new employees
• Perform job counseling and issue employee discipline as necessary in partnership with the Human Resources Business Partner or Manager
• Check all work on a nightly and turn in completion reports
• Assign tasks to workers based on job requirements as specified by the contract or special assignments requested by the customer
• Train new staff and oversee on-going training of existing employees in proper cleaning methods and use of equipment, safety practices, and regulations
• Perform daily quality control inspections
• Process weekly payroll and ensure payroll is submitted in accordance with wage and Hour laws
• Complete and submit employee change forms to Human Resources as needed
• Assists in safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies
• Be aware of the fundamentals of good personnel management
  Ensure building is in compliance with all State and Federal guidelines as well as company policies
• Understand and use proper personnel management skills to resolve problems with personnel
• Determines materials, supplies, and equipment needs
• Perform other duties as assigned or requested

 KNOWLEDGE, SKILLS & ABILITIES

• Two plus years of supervisory experience and managing employees
• Two years of janitorial experience in a large commercial property or sporting arena or stadium
• Knowledge of Microsoft Office (Excel & Word)
• Good communication skills both written and verbal
• Selected candidate must be able to read, write and speak English and Spanish

 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have acces