Experience Design Associate

Be part of a dynamic team shaping impactful user experiences in the digital financial space. Your contributions will drive customer-centric innovation.

As an Experience Design Associate within the Consumer and Community Banking Risk Technology team, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the broader user journey. Collaborate with senior User Experience leads to execute tasks and projects that align with established policies and procedures. Your work will directly impact mid-sized features or small collections of features, ensuring a seamless and inclusive user experience. Contribute to the team's decision-making process and help drive customer-centric innovation strategies. At the Associate level, demonstrate proficiency in core experience design skills while continuously developing your expertise.

 

Job Responsibilities

• Contribute to the design and development of user experiences for mid-sized features, ensuring alignment with user needs and business goals.
• Apply interaction design principles to create seamless and engaging user flows across web, mobile, and branch platforms.
• Participate in iterative design processes, incorporating user feedback to enhance the overall user experience.
• Support the implementation of inclusive design practices, considering diverse backgrounds and abilities to create accessible experiences.
• Gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking.

Required Qualifications, Capabilities, and Skills

• 2+ years of experience or equivalent expertise in experience design or a related User Experience discipline within the digital product space.
• Experience in visual design and interaction principles, focusing on creating aesthetically appealing and functional digital experiences.
• Proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts.
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience.
• Exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite).

Preferred Qualifications, Capabilities, and Skills

• Strong portfolio showcasing User Experience design projects, including wireframes, prototypes, and user research findings.
• Ability to identify user problems and design intuitive solutions.
• Experience working in cross-functional teams, including developers, product managers, and other designers.
• Strong communication skills to articulate design decisions and collaborate effectively.

 

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our