Technical Writer

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

THE POSITION:

The Technical Writer serves as the operations point of contact for the creation of user friendly documents (SOPs, BRDs, and SOWs) to communicate operational processes, contractual obligations and program commitments.  This will include, but is not limited to, the creation of templates and live documents for business rules, work orders, operating procedures, work instructions, and job aids. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Creating standard templates for common documents leveraged by Patient Services Operations.
• Generating program specific instances of documents to be leveraged by development, training and operations.
• Creating work orders to be leveraged by Patient Services for contracting purposes.
• Developing case studies in collaboration with Account Management and Operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Translate system design into user friendly procedures. This includes but is not limited to Work Instructions, Job Aids, and Standard Operating Procedures.
• Present or organize complex information in a clear and concise manner that allows the target audience to easily comprehend.
• Collaborate with Operations, Implementations and IT.
• Assess the needs of the business and take action to fulfill needs.
• Provide review of documents written by others and update as needed.
• Develop extensive knowledge of contracting process and
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent attendance.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Required to have 3 years’ experience writing technical documents with portfolio of examples.
• Expert problem-solving and communication skills.
• Editing and proofreading documents.
• Time management with ability to multitask.
• Positive attitude.
• Accurate and detail orientated.
• Ability to work independently and function as a team player.
• Ability to build productive working relationships.
• Ability to work in a fast paced, metric driven environment, while remaining patient minded.
• Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree – Study in Life Sciences, Pharmacy, or Business-related discipline.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential fu