Policy Administrative Representative - Remote

Symetra has an exciting opportunity to join our growing team as a Policy Admin Representative!

About the role

Responsible for supporting the new business and/or various customer service and contract administration functions to in-force Workforce Benefits and Self-Insured Medical Stop Loss business and typically assigned the more complex transactions and/or functions. Has intermediate knowledge in all areas with a specialization in one or two functions, assists in the development and training of other team members, and participate in Acceptance testing as needed. This position also provides service and support to Premium, Commission, Underwriting, Claims, and Field sales/service teams.

What you will do

• Administration of in force contracts for Workforce Benefits and Medical Stop Loss products to include renewals, agent of record, etc. Responsible for daily management of work assignments insuring appropriate communications, and that deadlines and Service Level Agreements are met.
• Obtain and maintain intermediate knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, amendments, etc.
• Understanding and application of guides for Broker/Agent and TPA appointments for contract renewal and Broker of Record changes.
• Provide Service and support to Underwriting, Product partners, Field Sales/Service Staff, and other internal teams. Provide customer service to policyholders, broker/agents, sales team etc.
• Special assignments as indicated such as project participation.
• Actively participate in unit meetings and provide input to improve workflows and processes Acceptance testing Subject matter expert on one or more functions Training and development of other team members.
• raining and development of other team members.

Why work at Symetra

 “I feel welcome and included at Symetra every day and I really believe you can be you at Symetra." - Megan H., Deputy Chief Compliance Officer 

"I am grateful to be here and I know how blessed I am to work for a company that truly cares about me as a person". - Nancy R., Sr. Investment Fund Analyst

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $22.38 – $37.32 plus eligibility for annual bonus programs