Lead Implementation Specialist - Revenue & Marketing Operations

We have changed how tech companies operate. We believe that customer value creation is the key to success. We have taken inbound marketing and sales to a new level to generate a steady stream of prospects. Our people enjoy solving the most complex problems through collaboration in cross-functional teams to use technology in new ways.
This role will serve as our lead technical expert for our HubSpot CRM and related systems to take a holistic view across sales, marketing, implementation and customer success departments to enable team members and customers to achieve their goals. We enjoy thinking through the upstream and downstream effects of changes in HubSpot and associated systems in order to identify the most efficient and scalable solution. Are you someone who is curious and enjoys building automated sales, marketing and customer success workflows? Are you drawn to analyzing and using that cohort data to inform approaches for revenue generation from the first customer contact to a successful customer implementation and back again to delight customers? If so, we are looking forward to speaking with you. 
LogicManager CultureWe are committed to sustaining LogicManager's culture as we grow. Our goal is to attract candidates who feel the same way we do about working in an environment that values mutual trust, respect, integrity, kindness, and fairness. We believe supporting our people to reach their true potential gets to the heart of what productivity and purpose really mean. We are forward thinkers who rely on our managers as coaches and mentors and our teams as co-collaborators.
Hear from our employees directly about their experiences and why LogicManager is certified as a Great Place to Work® for six years in a row.
About LogicManagerLogicManager is a Boston-based software company that is recognized on Deloitte's Fast 500 as one of North America's fastest-growing technology companies. We’re actively preparing for our IPO and heavily emphasize promoting from within. We are recognized by Gartner as leaders in our industry. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities.

What You'll Be Doing On Our Team

• Drive process improvement initiatives that impact the efficiency, effectiveness, and scalability of the team 
• Serve as our lead systems expert for our HubSpot CRM (including HubSpot CPQ) environment, as well as lead the change management process and be our implementation expert of other systems in the sales, marketing and customer success tech stack (including Gong.io, ZoomInfo, PlanHat, NetSuite)
• Foresee the impact of new requirements or process evolution on HubSpot and trace upstream and downstream fields, systems, and processes through integrations with related systems
• Work with Marketing, Finance, Sales and Customer Success teams on supporting data analysis, performance leaderboards, pipeline and resource forecasting, including customer life cycles, conversion time and rates, close/win rates, and activity metrics correlated to revenue outcomes.
• Create dashboards and reports on marketing and customer lifecycle metrics such as the lifetime value of a customer, marketing source attribution, solution utilization health scores that drive customer renewals and expansions
• Manage data augmentation tools, formula fields, workflows, custom views, integrations, reports and dashboards and other content of intermediate complexity 
• Coordinate with leadership and Finance on pricing models and implement price book changes in HubSpot CPQ
• Migrate SalesForce CPQ to HubSpot CPQ along with associated reports and integrations
• Assist in documentation and training of new users on operating procedures and best practices of HubSpot CRM and broader tech stack

About You and What Skills You'll Need

• East Coast Time Zone: We are a remote-first workforce but are giving priority to candidates currently based on the east coast due to our core business hours (9am-5pm ET) and collaborative efforts as an organization. At this time, we are unable to consider candidates based in other regions and appreciate your understanding
• 5+ years of experience as HubSpot or other CRM administrator or similar role
• We hire more than 50% of our employees from outside the tech industry.
• Prior experience in a technical implementation specialist role
• Strong understanding of HubSpot or other CRM best practices and functionality. Hubspot Inbound Marketing and Sales certifications a plus, but not required 
• Understanding of sales and marketing technologies, such as Hubspot, Go