Sr. BenTech Integrations Consultant, Workday

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

Job Description:

The Opportunity:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

This client-facing role configures, validates, and troubleshoots Workday integrations for our ancillary benefits clients—eliminating friction, reducing lift, and delivering a best-in-class onboarding experience. You’ll work directly in client Workday environments to set up and optimize eligibility, enrollment, billing, and absence integrations as well as new integrations to come.

More than a configurator, you’re a consultative partner. You’ll listen to client needs, align with their business outcomes, and ensure our technology meets (and exceeds) expectations from the start. You’ll also collaborate with internal developers to identify gaps, build smarter features, and drive continuous innovation across our integration capabilities.

How you will contribute:

Client-Facing Onboarding & Consulting

• Partner directly with clients to understand their business goals, benefits configurations, and integration preferences. Support their full connectivity integration (API/EDI) goal
• Represent our platform with credibility and clarity in conversations with HRIS teams, IT stakeholders, and benefit administrators.
• Translate technical Workday capabilities into business outcomes, ensuring integrations support client objectives from day one.

Workday Configuration & Deployment

• Build and configure benefit-related integrations in client Workday environments (EIBs, Core Connectors, Studio).
• Advise on Workday benefit configuration best practices (eligibility rules, events, security, enrollment triggers).
• Ensure all data mappings and field behaviors align with our API architecture and client workflows.
• Work internally to connect EDI and other integrations to support a holistic connectivity experience.

Integration Validation & Troubleshooting

• Test and validate API and EDI connections and data flows using tools like Postman, SOAP UI, or Workday’s integration monitors.
• Gain system access to troubleshoot and resolve misconfigurations, sync issues, or data mismatches.
• Own post-go-live support for integration adjustments and optimization.
• Innovation & Product Collaboration

• Proactively identify opportunities to enhance our integration experience—reduce client lift, simplify setup, and increase accuracy.
• Work closely with internal development teams to scope new features and refine existing ones based on real-world client feedback.
• Contribute to roadmap planning with insights gathered during implementation cycles.

Sales & Distribution Support

• Partner with Sales, Distribution, and Account teams during pre-sale or onboarding transitions to understand client goals and set expectations.
• Join client meetings as a Workday integration subject matter expert, guiding clients through the process and positioning us as an easy-to-do-business-with partner.
• Help articulate our digital connectivity value proposition through the lens of technical feasibility and client outcomes.

Knowledge Management & Documentation

• Maintain a library of configuration guides, troubleshooting playbooks, and integration best practices.
• Help scale operational excellence by enabling repeatable onboarding processes and reusable frameworks.

What you will bring with you:

• 3–5 years of Workday experience, including benefits configuration and integrations.
• Deep understanding of Workday integration tools: EIBs, Core Connectors, Studio, Web Services (SOAP/REST).
• Hands-on experience in building, troubleshooting, and validating HRIS or API integrations in production.
• Strong written and verbal communication; able to lead client meetings and explain complex topics in simple terms.
• Comfort working in client environments, owning deli