Principal Communications Designer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Principal Communications Designer specializing in product demos, you will play a pivotal role in shaping how PayPal showcases its innovative products and services to key stakeholders. You will lead the design and creative direction of compelling product demos for critical events, including executive leadership meetings, investor presentations, board of directors, and employee-facing events and programs.

Job Description:

About the Role

As a Principal Communications Designer specializing in product demos, you will play a pivotal role in shaping how PayPal showcases its innovative products and services to key stakeholders. You will lead the design and creative direction of compelling product demos for critical events, including executive leadership meetings, investor presentations, board of directors, and employee-facing events and programs. This role will help establish an internal product demo capability, driving strategic alignment and enhancing the impact of our product presentations. You will collaborate closely with product, engineering, finance, and communications teams to create visually stunning and engaging experiences that effectively communicate the value of PayPal's offerings, directly influencing the perception of PayPal's innovation at the highest levels of the organization.

Key Responsibilities

• Develop a comprehensive product demo strategy for key events aligned with PayPal's overall business objectives.

• Conceptualize and build high-quality interactive demos that showcase product capabilities and user experiences.

• Craft compelling narratives that showcase the value and impact of PayPal's products and services, translating complex technical concepts into clear and engaging stories.

• Tailor product demos and delivery to resonate with PayPal's key stakeholders, including employees, the Board of Directors, and shareholders.

• Ensure all product demos maintain consistent branding and messaging.

• Continuously source new technologies and approaches, including AI tools, to enhance product demo design and effectiveness.

• Create playbooks, training programs, and workshops to empower teams across the company to create effective demos.

• Present demos, and train others to present demos, to a wide range of audiences.

• Collaborate with product management, engineering, and sales teams to understand product functionality and target audience needs.

• Design and develop presentation materials that effectively communicate product