Business Systems Architect, Digital Customer Experience (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We’ve launched our journey towards becoming an increasingly digital organization leveraging the latest customer experience technologies to decrease customer effort and increase efficiency. This is an excellent opportunity to come be a part of the Digital Customer Experience Team (DCX) where you will directly impact and help shape Axon’s future success in a very visible way.

To drive our mission forward, we are looking for a proactive Business Systems Architect with a builder mentality who thrives in a fast-paced environment and can adapt to constantly shifting business priorities. In this role, you will play a key part in elevating Axon’s post-sales systems and customer-facing platforms by tackling some of our most complex challenges. You’ll collaborate closely with business systems analysts and developers within Axon’s Digital Customer Experience team to support significant initiatives such as reimagining field service, re-architecting Salesforce Service Cloud for our next stage of growth, and establishing architectural and documentation standards. As a functional and technical subject matter expert (SME) in the Digital Customer Experience pillar, you will work closely with stakeholders to deliver high-impact, high-ROI projects that enhance efficiency and improve both employee and customer experiences.

What You’ll Do

Location: Remotely from USA OR Onsite at our Scottsdale, Arizona office OR Onsite at our Seattle, Washington office
Reports to: Director, Digital Customer Experience

• Work closely with the Director, Digital Customer Experience to develop and maintain the technology roadmap aligned with business goals and objectives.
• Lead the design and implementation of high impact, high visibility business systems that meet organizational needs, ensuring seamless integration with existing systems and technologies.
• Collaborate closely with business systems analysts and business stakeholders to gather requirements and translate them into technical specifications and system designs.
• Monitor for reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
• Lead initiatives for continuous improvement of business systems and processes.
• Develop standards for, create and maintain comprehensive documentation of system architecture, processes, and configurations.
• Evaluate and select appropriate technology stacks and platforms for implementing business solutions.
• Conduct periodic access reviews and penetration testing to meet security and audit requirements.
• Provide training and support to internal users.
• Exhibit a passion to stay updated with the latest technologies and trends, actively seeking opportunities to learn and apply new tools, frameworks, or methodologies in innovative ways to solve business challenges and enhance system capabilities.

What You Bring

• At least 3 years experience in a hands-on solutions architect, technical architect, or development role and have led, architected, and delivered at least one cross-functional project.
• At least 2 years experience in Salesforce development working with custom objects, automations (APEX), and integrations.
• Knowledge of relational database theory and able to query using SQL, SOQL, or similar.
• Understanding of types of APIs and API design patterns such as REST, SOAP, GraphQL, gRPC, and webhooks, and ability to explain the tradeoffs with each design.
• Ability to coach business systems analysts, admins, and developers on best practices and standards.
• Ability to explain technical concepts to non-technical team members.
• Sigma, Snowflake, Tableau, Power BI, or Python report building experience.
• Experience with Git or Github.
• Extreme attention to detail and accuracy.

Preferred Skills / Experience

• Bachelors degree in CS, MIS, CIS, or related field.
• Prior experience with development using APEX, LWC, HTML, CSS, Javascript, RESTful APIs, React, Angular, NextJS, NodeJS, C#.
• Prior experience with