Senior CloudOps Engineer

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

Cloud Center of Excellence (CCOE) forms part of the Cloud Services team with an exciting and challenging mission: Build, deploy, operate, scale, and maintain company-wide platforms (PaaS) for customer-facing Palo Alto Networks solutions. While various development groups focus on building our platforms, Cloud Ops provides operational/engineering support for both the platform and the product teams that leverage the platforms.

We are a trusted partner to our clients based on a proven track record of meeting Service Level Agreements (SLAs) for specific services we charge our clients Platform Operations, Service Support, and Cloud Engineering. Two additional services round out the CloudOps Architecture team and Finops.

Your Impact

• Support and maintain global application production environments
• Automate common, repeatable tasks at large scale
• Install, configure, and upgrade custom and packaged applications
• Be an escalation point for issues during shift or as required
• Design and maintain production monitoring systems
• Troubleshoot performance and stability issues using a wide variety of tools
• Evaluate and manage application and environment security
• Follow change management processes during implementations
• Use and maintain version control for application infrastructure
• Work in a diverse and global team environment
• Cross-train with other global team members
• Seek opportunities to streamline standard operating procedures through automation
• Promote the DevOps and SRE mindset

Qualifications

Your Experience

• University degree (BS/MS) in Computer Science, Computer Engineering, or equivalent experience or equivalent military experience required
• 3+ years of experience with major CSPs such as GCP or AWS and particularly in FedRAMP/GovCloud environments
• Scripting experience
• Ability to hit the ground running and provide value immediately
• Willingness to work in a fast-paced environment

Desirable

• Experience with configuration management tools such as Terraform or equivalent
• Engineering experience in major programming languages (Python, Go, or similar)
• Certification in cloud technologies (cloud architecture, security, or equivalent)

Additional Information

The Team

The Cloud Ops team forms part of the Cloud Services team that has an exciting and challenging mission: Build, deploy, operate, scale and maintain company-wide platforms (PaaS) for customer facing Palo Alto Networks solutions. While various development groups focus on building our platforms, Cloud Ops provides operational/engineering support for both the platform as well as the product teams that leverage the platforms.

We are a trusted partner to our clients based on proven track record to meet Service Level Agreements (SLAs) for specific services we charge our clients Platform Operations, Service Support, and Cloud Engineering. We have two additional services that round out CloudOps Architecture team and Finops.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our work