Sr. Operations Manager (Hickory)

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE
Responsible for the overall results of multi-shift manufacturing operation. Conducts activities to establish and achieve operational objectives in areas of safety, quality, reliability, cost, continuous improvement, employee engagement and talent management. Ensures alignment with operations and corporate business strategy and goals while promoting great places to work initiatives. Oversees the development and implementation of programs and practices that ensure the successful achievement of these objectives; monitor progress through measurement systems and ensures corrective action as needed. Leads and collaborates with various functional groups including manufacturing, engineering, planning/scheduling, information systems, supply management and HMPS to deliver results. Drives results and manages change through successful leadership and team development, as well as effective planning, organization, implementation, and execution.

ESSENTIAL FUNCTIONS

• Communications: Develop and lead organizational communication plan including setting expectations for effective information exchange in shift meetings, MBX, plant-wide quarterly and annual meetings
• Cost/Financial Management: Responsible for planning and managing capital and expense dollars for the plant and driving EVA.
• Manage to business conditions (vs. to budgets)
• MillerKnoll Performance System (MKPS): Champion MKPS/Lean manufacturing principles and methods to drive continuous improvement, eliminate waste, and create value for customers and shareholders.
• Working with corporate resources, establish strategic direction for plant; design and implement action plans and initiatives; drive results.
• Develop and implement strategies (training and development, rewards and recognition, etc.) that build a continuous improvement culture throughout the plant.
• Human Resources: Effectively plan for, lead, and develop the workforce. Includes ensuring appropriate staffing levels, performance management, training and development, rewards and recognition, application of policy in a manner consistent with MK values (Things That Matter) and applicable federal and state laws. Responsible for creating a 'community' of engaged employees who drive improvements that better serve customers and shareholders. Provides mentoring and coaching of operations managers and WTL.
• New Product Development: Provide leadership/oversight to the manufacturing side of new product development/introductions. Influence the design of new products to ensure 'manufacturability.' Oversee the development and implementation of plans that ensure systems, processes, equipment, employees, etc. are in place to successfully manufacture new products. Performs additional responsibilities and project assignments as requested
• Quality: Responsible for the successful implementation and management of the quality program to ensure product quality. Includes establishing goals and measurements (e.g., PPMs, FTQ, etc.) and ensuring performance and accountability to those goals. Partners with customer service and corporate quality to ensure the identification of quality issues and their root causes and to design and implement solutions. Interacts with design and development to influence product development/redesign.
• Reliability: Ensure corporate on-time delivery reliability goals are achieved. Involves pro-active planning and control (e.g., forecasting, capacity planning, etc.) as well as daily problem-solving (e.g., resolving issues with materials, equipment down time, etc.). Ensures Operational Availability (OA) targets are achieved.
• Safety: Ensure a safe working environment for all employees. Responsible for the overall plant safety program including establishing and meeting annual goals and objectives, ensuring employee training and development, administration of policies and procedures, and compliance with state and federal legislation.
• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.