Senior Law Enforcement Operations Specialist

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Law Enforcement Operations ("LEO") team are digital first-responders protecting Snapchatters and the public at-large. The team handles all global law enforcement requests for user data, and responds to these requests as legally permissible and consistent with Snap policies, while simultaneously safeguarding the privacy rights of our users. We value the power of diversity, as we continually strive to build an innovative and inclusive team culture centered on Snap's values of Kind, Smart, and Creative.

We're looking for a Senior Law Enforcement Response Specialist to join the LEO team!

What you’ll do:

• Accurately and efficiently process legal requests from US and global law enforcement, including complex legal requests

• Participate in on-call rotation for law enforcement emergency requests and internal escalations, which requires working atypical weekday hours, some weekend days each month, and/or holidays each month

• Participate in Quality Assurance (“QA”) program: review team members’ work product and provide constructive feedback as a core part of this role

• View and action reported content as needed. Reported content can be graphic so you must be comfortable viewing this material

• Tap into subject matter expertise to actively engage in policy improvement discussions

• Identify opportunities to iteratively improve on process, tooling, and policies; provide recommendations and liaise with cross-functional teams to implement solutions 

• Use technical expertise to regularly identify tooling enhancements to improve the LEO agent and law enforcement experience

• Design and implement new operational workflows, track progress with a project plan, consider stakeholder impacts, and apply change management methodologies to drive successful adoption

• Participate in trial appearances as a Records Custodian on behalf of Snap 

• Handle inbound and outbound calls from law enforcement, providing helpful and empathetic support within policy guidelines 

• Create and deliver internal training materials

• Serve as a partner and subject-matter expert for our vendor teams

• Collaborate with in-house counsel on escalations

• Model leadership behaviors and serve as an active mentor for others across our global organization

Knowledge, Skills, & Abilities:

• Strong attention to detail, with proven ability to accurately analyze lengthy legal documents 

• Excellent verbal and written communication skills, demonstrating ability to structure thought process and adjust messaging depending on the audience

• Proven track record of identifying gaps and implementing new processes

• Demonstrated ability to prioritize multiple competing tasks by communicating clearly and frequently with leaders

• Demonstrated ability to track deliverables, and work independently with minimal supervision

• Strong data analysis skills, including the ability to work with large data sets to solve business problems and provide practical business insights via data visualization software (e.g., Advanced Excel, Looker, Tableau)

• Previous experience reviewing sensitive content (e.g., in a moderation-related role)

• Experience collaborating with internal and external stakeholders, across multiple levels of an organization

• Experience driving process optimization projects, and a keen eye to identifying performance improvement oppo