Lead Client Success Executive

WellSky is seeking a Lead Client Success Executive, which is a dynamic, client-facing role responsible for developing and maintaining deep relationships with our largest and most strategic clients.  The Lead Client Success Executive will use a programmatic approach to deliver processes and best practices to our clients. This role ensures that our clients receive the highest possible return on investment and satisfaction from our suite of solutions and services.

A day in the life!

You will be responsible for the following:

• Managing Enterprise or multiple strategic client relationships and advocating for the client within WellSky
• Leading and mentoring members of the team
• Deepening relationships at all levels and developing new strategic partnerships with executive teams within client and WellSky
• Serving as a thought-leader, subject matter expert, and resource on the team – coaching others 
• Continuously growing the reference-ability of the client and ensuring clients actively promote the strategic roadmap and vision of WellSky
• Acting as the single point of contact for key stakeholders throughout the lifecycle of the partnership
• Creating and presenting success metrics, KPI’s and ROI to key executive stake holders within the client C-Suite and WellSky   
• Delivering roadmap and other strategic business sessions to deepen client and WellSky partnership and drive deeper WellSky solutions, services and adoption
• Advocating with client feedback and partnering with internal teams to respond to client needs  

Do you have what it takes?

Required Qualifications:

• Bachelor’s degree in a related field
• 12-15 years of related experience
• Ability to travel up to 25%

Additional job expectations applicable to this position include:

• Willingness to work additional or irregular hours as needed
• Working in accordance with corporate and organizational security policies and procedures
• Performing other responsibilities as assigned

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year