ServiceNow Developer

Program Description:  As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Position Description: The ServiceNow Developer role seeks a highly skilled professional adept in crafting, configuring, and deploying ServiceNow solutions to enhance business process automation and service management. This comprehensive position involves not only the development and customization of ServiceNow applications but also ensuring their integration and compliance with security standards. Ideal candidates should be proficient in web technologies, understand API-based system integration, and have database technology experience. They must demonstrate exceptional problem-solving skills, communication abilities, and a capacity for innovative solution development within the ServiceNow framework. Additionally, advanced ServiceNow certifications and familiarity with integration platforms, web development, automation tools, and security protocols are highly valued, underscoring the role's technical depth and the organization's commitment to maintaining high standards in service delivery and operational efficiency.

Requirements

This position shall perform the following (to include but not limited to) activities:

§  This position shall perform the following (to include but not limited to) activities:

§  - Prepares work statements 

§  - Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations 

§  - Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents 

§  - Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle 

§  - Allocates real-time process budgets and error budgets to systems and subsystem components 

§  - Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts 

§  - Develops System Architecture and System Design documentation 

§  - Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans 

§  - Participates in and initiates concept development and trade-off studies 

§  - Prepares program and test specifications 

§  - Prepares test procedures and data 

§  - Selects performance levels of components and subsystems 

§  - Directs the design of information management equipment and systems 

§  - Describes interfaces among various subsystems 

§  - Devises appropriate tests to use in evaluating, debugging, and checking of equipment and systems for accurate and dependable conformance to specifications 

§  - Prepares complete documentation of methods, procedures, and design 

§  - Supervises revisions and changes 

§  - Assists with implementation of combined hardware/software systems

§  - Escalates issues to vendor and third-party entities, as necessary and directed by the Government.

Required Skills:

The following are REQUIRED for this position:

§  - Public Trust Clearance by start date.

§  - ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.

§  - Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. 

§  - Operates with appreciable latitude in developing methodology and presenting solutions to problems. 

§  - Contributes to deliverables and performance metrics where applicable.

§  - Design and develop solutions to complex applications problems, system administration issues, or network concerns. 

§  - Perform systems management and integration functions

§  - Proven ability to work independently in a full an