Senior Specialist, Commercial and Recovery Payments Operations

Job Description:

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Billing Operations Oversight:  Lead daily billing activities in accordance with established policies and procedures.  Supervise the analysis and review of customer billing information, ensuring accurate modifications are made following detailed guidelines. 
• Payment Application Management:  Manage the accurate and timely application of payments across multiple systems, ensuring adherence to commercial cash application processes and procedures.  Lead efforts to research and resolve overpayments, process refunds accurately, and investigate short payments by coordinating with customers, the customer service team, and credit/collections representatives.
• Cross-Functional Issue Resolution:  Serve as the primary point of contact to collaborate with customers, sales, and operations teams in addressing and resolving issues related to billing discrepancies or account delinquency, ensuring effective communication and resolution.
• Team Coordination and Process Improvement Leadership:  Partner with offshore teams to maintain alignment with current procedures and best practices, providing leadership and feedback to drive continuous process improvements and optimize operational efficiency.
• Handles electronic funds transfers by making manual posting to commercial customer’s account and cash general ledger.  Performs cash application of funds to invoice level.
• Research and resolve payment related issues including, but not limited to, missing payments, encoding errors, non SYF payments, rejected cash, refunds, transfers of payments between other portfolios, and misapplied or misdirected payments.
• Serve as point of contact for all Commercial ACH approvals and related issues.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Minimum 5 years of Commercial payment processing experience.
• Proficient in Microsoft Excel – ability to manipulate excel spreadsheets with medium to large data sets.
• Working knowledge of GECOM and SharePoint.

Desired Characteristics:

• 3 years accounting or banking experience with finance-related business.
• Basic knowledge in Accounts Payable/Receivable methods.
• Associate/Bachelor’s degree in finance/accounting preferred.
• Attention to detail.
• Strong Problem-solving skills, Good follow-up skills.
• Ability to work Independently, Agile work style – with ability to meet multiple competing deadlines.
• Excellent interpersonal skills.
• Excellent oral and written communication skills.
• Consumer and Commercial Portfolio Experience, Commercial Alpha-Search knowledge.

Grade/Level: 07

The hourly rate range for this position is $24.00 - $33.50/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience or skill level.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.