Director, Suites (Clubs/Catering/Special Events)

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

THE ROLE

Under minimal supervision of the Assistant General Manager, direct activities for suite and club seat holders, which include sales, ticket notification, ticket distribution and event planning.  Responsible for maintaining a superior level of customer service and an effective relationship with all clients.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Oversee the entire operation associated with Suite and Club memberships.
• Manage all ticket notification, sales and distribution for Suite and Club Seat Holders.
• Maintain excellent working relationship with all Suite and Club Seat Holders.
• Plan outside functions for all members.
• Manage assistant position and monitor daily work load and scheduling within the department.
• Responsible for all sales and servicing of Suites and Club Seats.
• Support contract personnel on event days.
• Attend department head meetings and weekly staff meetings. Maintain a harmonious working relationship with all of the other departments. 
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines.
• Ensure the safety of all patrons by exercising caution and participating in emergency evacuation drills.
• Meet with contractors to ensure quality of products offered to Suite and Club Seat Holders.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security and safety in assigned buildings. Responsibilities include but not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion.  On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.
• Work extended and/or irregular hours including nights, weekends and holidays as needed and be present at all major events.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE      

• Bachelor’s degree from accredited four-year college or university and eight (8) to ten (10) years related experience and/or training in the public assembly industry in a supervisory or management position; or equivalent combination of education and experience.

SKILLS AND ABILITIES

• Must have full comprehension of ticketing operations and specifications.
• Demonstrate knowledge in event operations, facility capabilities, industry terminology, event-related services and requirements.
• Must possess skills and experience in contract negotiations, budget preparation, labor relations, purchasing procedures and supervising/training personnel.
• Superior Customer Service is essential to this position.
• Must be knowledgeable of computer operations and software programs such as Windows 2000, Word, Excel, Outlook and event software programs.
• Must follow oral and written instructions effectively and in a timely manner.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and pr