Full Time Experienced Table Games Dealer

  (Full Time, Variable Shifts) 

   Starting pay is $5.25/hour + tokes

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Table Games Dealer

DEPARTMENT:                               Table Games

JOB GRADE/FLSA STATUS:        H5 – Non-Exempt

BADGE TYPE/COLOR:                 Key--Blue

REPORTS TO:                                 Supervisor, Table Games Service, Dual Rate Table Games Service Supervisor

SUPERVISES:                                  N/A

JOB SUMMARY:

Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah’s Cherokee Casino guests.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity
• Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity
• Demonstrate superior customer service skills by displaying outlined service behaviors at all times
• Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next
• Initiate courteous and friendly conversations with guests
• Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
• Possess money-handling skills, count large sums of cash and exchange for table chips
• Possess a thorough working knowledge of all casino games certified to deal
• Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
• Check for satisfaction and effectively resolve service breakdowns when they exist
• Exercise appropriate discretion in identifying situations that require management attention
• Provide game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor
• Promote Caesars Rewards programs and card membership
• Create an atmosphere of luck and celebrates guest’s wins
• Provide a warm farewell and thanks guests for visiting
• Delight our guests with outstanding service
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required

• FOR PART TIME:
• Must possess a certificate of completion from an accredited Dealers School or equivalent required
• Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) preferred

• FOR FULL TIME:
• Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) required
• Six months live dealing experience required
•     Must demonstrate the following essential knowledge and skills:
• Excellent oral communication skills
• Must be able to communicate with coworkers, supervisors, and guests
• Ability to add, subtract, multiply, or divide quickly and correctly
• Ability to talk to others to convey information effectively
• Attention to detail
• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in stressful situations
• Must be able to operate in smoke-filled environment
• Must be able to lift 30 pounds and carry 5 pounds
• Must be able stand for long periods of time
• Must be able to maneuver to all areas of casino
• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with