Senior Manager, Global Stakeholder Management – Web Strategy & Operations

Career Category

Sales & Marketing Operations

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager, Global Stakeholder Management – Web Strategy & Operations

What you will do

Let’s do this. Let’s change the world! Our Content Technology group sits at the intersection of innovation and efficiency, driving a seamless web experience for our users. We use innovative tools and standard methodologies to build a scalable, flexible, and performant web presence that aligns with our business goals. Join a dedicated team of technologists and strategists who enjoy problem-solving, collaboration, and making an impact.

Are you passionate about shaping seamless digital experiences while balancing strategic alignment and operational excellence? As the Senior Manager of Global Stakeholder Management for Web Strategy & Operations, you will partner to manage and optimize our web platforms. You will lead cross-functional collaboration with business units, brands, and market affiliates, driving innovation and ensuring our web strategy aligns with overarching business objectives.

Your role will be pivotal in leading diverse relationships, defining web strategies, and delivering impactful solutions while fostering an environment of collaboration and ownership. This position imparts a mix of critical thinking, stakeholder management, and operational leadership to ensure our digital presence consistently meets the needs of our customers and internal collaborators.

Key Responsibilities:

Stakeholder Management:

• Serve as the primary point of contact for internal business units, brands, and market affiliates, ensuring alignment on web initiatives and operational goals.

• Proactively engage stakeholders to identify needs, define priorities, and manage expectations across diverse regions and markets.

• Collaborate with external vendors and partners to deliver high-quality web solutions that align with business objectives.

Web Strategy & Roadmap Development:

• Partner with other leads on the evolving global web strategy, ensuring alignment with business goals, market trends, and emerging digital best practices.

• Develop and manage a comprehensive roadmap for website launches, updates, and optimization initiatives.

• Conduct ongoing research to identify trends, opportunities, and benchmarks for innovation and improvement.

Operational Excellence:

• Provide coaching and team partnering through strategic approaches to guiding our internal clients to ensure ownership of projects, handle customer issues, and solve challenges proactively.

• Establish and continuously improve workflows and processes for web development, deployment, and maintenance to ensure efficiency and scalability.

• Oversee content management systems (CMS), search engine optimization (SEO) efforts, and web analytics to enhance performance.

• Monitor web performance metrics, conduct A/B testing, and implement data-driven optimizations to improve user experience.

Communication & Collaboration:

• Clearly articulate web strategy, project progress, and results to stakeholders, tailoring communications to diverse audiences.

• Collaborate with internal teams (marketing, product, digital technology, etc.) to ensure alignment and effective delivery of initiatives.

• Build and maintain robust relationships with external vendors and market affiliates to foster a cohesive approach to web operations.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative partner with these qualifications.