Inbound Sales Manager

Department: Sales

Employment Type: Full Time

Location: Global+

Reporting To: Director of Inbound Sales

Description

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
We are looking for a hands-on Inbound Sales Manager with experience building high-performing, scalable, and data-driven teams. Your mission is to ensure that our inbound sales team maximizes every lead opportunity while maintaining a high standard of consistency, process adherence, and continuous improvement.

This role reports directly to our Director of Inbound Sales and will oversee a team of 4-8 inbound sales reps.

The Impact You Will Make

• Drive Revenue & Performance – Ensure your team consistently meets or exceeds quota (minimum expectation: >90% to goal).
• Develop & Implement Sales Plans – Use data-driven strategies to improve conversion rates, pipeline hygiene, and forecasting accuracy.
• Coach Relentlessly – Spend 70% of your time developing reps through 1:1 coaching, role-playing, live-call shadowing, and deal retros.
• Uphold & Improve SOPs – Enforce process adherence while also identifying areas for improvement and recommending changes to leadership.
• Ensure Pipeline Health – Maintain a clean, active pipeline by driving reps to properly track deals and prevent stale opportunities.
• Foster a Hunter Mentality – Instill an urgency-driven, proactive mindset in your reps to maximize every inbound opportunity.
• Collaborate Across Teams – Work closely with Marketing, Product, and Customer Success to refine processes, improve lead quality, and enhance customer experience.
• Roll Out Changes with Precision – When new strategies or processes are approved, you are accountable for their clear implementation, team adherence, and performance monitoring.

• Quota Attainment – Your team should consistently achieve >90% of their collective sales targets.
• Conversion Rates – Improvements in the lead-to-opportunity and opportunity-to-close conversion rates.
• Pipeline Hygiene – Ensuring accurate, up-to-date deal tracking and minimal stale opportunities.
• SOP Adherence & Deployment – How well your team follows processes and successfully adapts to new ones.
• Coaching Effectiveness – Improvements in individual rep performance through structured 1:1s, deal reviews, and skill development.
• Collaboration & Communication – Real-time feedback loops with Marketing, Product, and CS to enhance cross-functional effectiveness.
• Team Consistency & Ramp Time – Reduced variation in performance across reps and shorter time-to-productivity for new hires.

Skills, Knowledge and Expertise

• Inbound sales experience required
• 2+ years of full-cycle closing experience, preferably in SaaS/Tech
• 3+ years of sales management experience, preferably in SaaS/Tech
• Experience in SMB and Mid-Market sales environments
• Experience working with a global sales team
• Hands-on experience using and optimizing CRM tools (HubSpot) and sales enablement tools (e.g., dialers, sales intelligence, reporting tools)
• Familiarity with dialers (e.g., Aloware), sales intelligence platforms (e.g., GetWiser), and reporting tools (e.g., Looker).
• Exposure to RevOps, data visualization, and reporting tools.
• Startup experience preferred – Comfortable with fast-paced, ever-changing environments
  
  

• Inspiring leadership – You motivate and elevate your team to high performance.
• Data-driven decision-making – You leverage numbers to identi