CLINICAL SERVICE DIRECTOR

JOB PURPOSE:

The Clinical Service Director (CSD), under the direction of the VP of Clinical Services, supervises all day-to-day operations of the Interdisciplinary team (IDT)  and participant outcomes. As such, the CSD serves as the Director of Patient Services (DPS) for the LHCSA and coordinates the multi-disciplinary integrated care in the community, Day Health Center (DHC), Diagnostic & Treatment Center (DTC), and throughout the continuum of care. Coordinates with all Managers to ensure all metrics logs are complete and provide support and assistance as required.

JOB RESPONSIBILITIES:

IDT

• Takes initiative, is resourceful, proactive, creative, innovative, and independent.

• Oversees, coordinates and provides support to site-based managers, clinical staff including but not limited to the DTC, DHC, rehabilitation, nutrition, social work and home care services.

• Provides oversight of participants’ services and ensures effective development of a personalized care plan resulting in positive outcomes.

• Coordinates in-service training and continuing education for the professional development and advancement of team members.

• Collects data for operational metrics geared towards ensuring participants are treated at the appropriate level of care.

• Participates in all quality assurance and regulatory initiatives to ensure compliance with regulatory agencies.

• Serves as administrator on call during non-operational hours.

• Collaborates with all departments including but not limited to shared services and specialized programs to establish new & improved care delivery processes and treatment protocols in accordance with evidence-based practice.

• Monitors and minimizes voluntary disenrollment.

Quality

• Ensures all clinical documentation for all participants is complete and accurate and in accordance with CenterLight policies.

• Ensures all incidents are investigated timely. Ensures that the Level 2 investigation is completed in a timely manner according to CenterLight policies and regulations.

• Investigates and assists in resolving customer issues and grievances timely.

• Conducts random reviews of participants’ charts to ensure compliance and address any deficiencies.

• Participates in special projects and assignments as required. 

Managerial Standards

• Ensures that direct reports conduct perform their responsibilities in compliance with applicable rules, regulations and organizational policies.

• Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.  

• Maintains accountability for individual staff performance and professional conduct.

• Adheres to organization’s policies regarding disciplinary action and collaborates with Human Resources as needed for guidance on disciplinary actions/terminations.

• Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.

• Investigates and resolves employee grievances and complaints in collaboration with Human Resources as appropriate.

• Participates in departmental the annual budgeting planning; oversees budget management and approves departmental expenditures.

Schedule: 8:30 AM – 5:30 PM

Weekly Hours: 40

QUALIFICATIONS:

Education:

• A Bachelor’s Degree in nursing (BSN) from an CCNE/NLN -accredited school of nursing is required; a BSN is preferred required.

• Completed NYSED-approved infection control coursework. 

Experience:

• Minimum of 3 years of recent nursing experience in an acute care setting required.

• Minimum of one (1) year of clinical experience working with elderly population in a Certified Home Health Agency (CHHA), Managed Long Term Care (MLTC) and Program of All Inclusive Care for the Elderly (PACE).

• Minimum of two to three (2 – 3) years of Clinical Staff Supervisory experience preferred.

License: Current active and unrestricted license and registration as a Registered Nurse in NYS required.

Additional Requirements:

• Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact. 

Language: Bilingual preferred.

Physical Requirements

Individuals must be able to sustain certain physical require