Sr. Field Technician

Position Summary:

Tuuci is seeking a Senior Field Technician to serve as the on-site technical expert and face of Tuuci for our highest-value installations, including flagship residential and commercial projects, trade show builds, and other strategic, white-glove client engagements. This role requires a rare combination of hands-on installation craftsmanship, general contractor–level install expertise, and the polish to communicate complex technical details clearly and confidently to both technical trades (GCs, architects, engineers) and non-technical clients (homeowners, hospitality operators, designers). The ideal candidate is a self-directed problem solver who can work independently, mobilize and lead a local labor crew when needed, and consistently deliver a premium, white-glove customer experience that reflects the Tuuci brand.

Location and Reporting Structure:

This position is based in Miami and reports to the Technical Director, Marketing.

Essential Duties and Responsibilities:

• Serve as the lead on-site technician for high-value product installs, trade show installations, and strategic/VIP client projects across the U.S. and internationally as needed.
• Act as the primary liaison between Tuuci, the customer, and any third-party GCs, architects, or design teams on-site — translating technical specifications into clear, actionable guidance for all stakeholders.
• Deliver a "white-glove" customer experience at every install, ensuring precision, professionalism, and attention to detail befitting Tuuci's premium brand positioning.
• Independently diagnose and resolve on-site installation challenges (structural, mechanical, electrical/motorized components, site conditions) with minimal escalation, applying sound judgment and efficient problem-solving.
• Recruit, coordinate, and lead local labor crews/subcontractors when additional manpower is required for larger or time-sensitive installs.
• Review architectural drawings, site plans, and product specifications prior to installs to anticipate site-specific challenges and pre-plan logistics.
• Conduct pre-installation site assessments and post-installation quality inspections; document completion with photos and reports for internal records and customer sign-off.
• Provide real-time technical support and troubleshooting guidance to customers, dealers, and internal teams via phone/video when not on-site.
• Maintain, organize, and transport tools, hardware, and installation equipment; ensure proper use of Tuuci-provided install kits and parts inventory.
• Represent Tuuci at trade shows and industry events, managing booth/display installation and breakdown with showroom-quality standards under tight timelines.
• Partner with Customer Service, Sales, and Product teams to relay field feedback on product performance, install feasibility, and design improvement opportunities.
• Uphold all safety protocols and jobsite compliance standards, including ladder/lift safety, rigging, and OSHA guidelines.

Education and Qualifications: 

• 5+ years of hands-on field installation experience, ideally within general contracting, high-end architectural products, outdoor living, marine, or luxury construction/millwork industries.
• Proven background working as or alongside a General Contractor on complex, high-value installation projects.
• Demonstrated ability to communicate technical information clearly and professionally to both skilled trades and non-technical, high-net-worth or executive-level clients.
• Strong mechanical aptitude; comfortable reading blueprints, structural drawings, and technical specifications.
• Experience leading or coordinating small crews/subcontracted labor on short notice.
• Excellent problem-solving skills with the ability to make sound decisions independently under time pressure and changing site conditions.
• Fluent English required (written and verbal); bilingual (Spanish) a plus.
• Proficiency with basic tools of the trade, power tools, rigging equipment, and mobile technology for reporting/documentation.
• Valid driver's license and clean driving record; ability to obtain passport/travel documentation.
• High school diploma or equivalent required; technical/trade certification, GC license, or relevant construction credential strongly preferred.

Travel & Physical Requirements: