Senior Director, IT Digital Products

Labcorp’s Digital Products team is hiring a Senior Director of Digital Products to define and drive digital strategy for a critical segment within its Biopharma Laboratory Services (BLS) portfolio. 

As a senior leader on the BLS Digital Products team, you will be responsible for shaping digital products that deliver value to key customer segments and improve operational efficiency, user experience, and business outcomes. The Product Management leader takes ownership of bringing new products to market and is highly engaged cross-functionally with several organizations including engineering, business operations, project management, sales, UX and marketing. You will have a deep understanding of the drug development space, particularly around creating technological solutions that differentiate us from our competitors while continuing to expand our partnership with customers.

We are looking for a product leader with 8–10 years of experience in digital product management, including deep experience with SaaS platforms, healthcare or clinical research technologies, and a proven ability to drive impact in complex, regulated environments and lead a team of direct reports and agency resource workers. 

Duties and Responsibilities:

• Define and drive the digital product strategy and roadmap for a defined segment within Labcorp’s BLS digital portfolio.

• Work closely and cross-functionally with Sales, Product Development, Marketing, & Strategy teams to develop solutions that solve client challenges

• Act as the voice of the customer-leveraging feedback, data, and market insights to prioritize features and guide product development.

• Lead cross-functional collaboration across UX, engineering, operations, and commercial teams to bring intuitive, compliant, and scalable products to market.

• Champion digital transformation within Labcorp and externally with our partners, aligning digital initiatives to business and scientific goals.

• Lead, coach, mentor and develop a product team inclusive of product managers/owners, driving a culture of product ownership, accountability, and customer-centric innovation.

• Define and monitor key success metrics to track adoption, satisfaction, and business impact.

• Contribute to broader BLS digital strategy by collaborating with peers across other defined segments (e.g., sponsor, internal operations, patient).

• Subject matter expertise in industry/product space. Knowledge of key technology and innovation leaders.

Minimum Education/Experience Required:

• Bachelor’s Degree in a scientific discipline, computer science or business administration; Master’s degree preferred.  

• 8-10 years or more of relevant professional experience in development of product services and/or solutions, IT service delivery or related area

Preferred Qualifications:

• Demonstrated experience in the Life Sciences or Healthcare sectors (technical, data analytics, informatics, software and/or IT products); CRO experience a plus. 

• Deep understanding of clinical trial workflows, site engagement challenges, and the regulatory environment surrounding drug development.

• Strong command of both modern digital product development approaches (agile, lean, human-centered design) and core product management principles.

• Demonstrated success in product leadership and product management for B2C product offerings.  

• Track record of working with executive leadership. 

Skills and Competencies:

• Experience working with investigator sites, CROs, or life sciences sponsors.

• Exceptional leadership, stakeholder management, and strategic thinking skills.  

• Familiarity with compliance and data privacy standards such as HIPAA, GxP, and 21 CFR Part 11.

• Demonstrated ability to lead products from concept to scale in complex, multi-stakeholder environments.

• Passion for creating digital experiences that improve healthcare outcomes and enable scientific advancement.

• Data interpretation and analysis

• Problem-solving and critical thinking 

• Adaptability and flexibility

• Clear and concise verbal and written communication

• The ability to effectively collaborate and influence diverse teams

• Active listening to understand the needs and perspective of customers, stakeholders and cross-functional teams is crucial for product development.

• Effectively manage expectations and build relationships with st