Records Technician (Administrative Support Assistant II)

Job Title

Records Technician

Classification

Administrative Support Assistant II

AutoReqId

553489

Department

Office of the Registrar

Division

Vice President, Academic Affairs

Salary Range

Classification Range $3,859 - $5,092 per month

(Hiring range depending on qualifications, not anticipated to exceed $3,859 - $4,105 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday – Friday, 8:00 AM – 5:00 PM

About CSUF

Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.

We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.

As a member of the Titan Community, you’ll have access to a wide range of campus resources and experiences—including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.  

About the Position:

The Office of the Registrar serves students and the campus community by providing quality services that facilitate enrollment, retention, and degree completion while maintaining accurate academic records for the University. We are also responsible for processing transfer credit and maintaining articulation agreements with other institutions. Additionally, we register new and continuing students for classes, maintain academic records, prepare transcripts and diplomas, and review petitions for exception to university policy. We seek an exceptional individual to join our team as the Records Technician (Administrative Support Assistant II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Under supervision, the Records Technician is responsible for providing general office, clerical, and secretarial support to students, faculty, staff, and community members. Processes mail, maintains files and records, processes documents and records, gathers data, and interacts with and solves problems for work unit customers and staff. Responds to customers via email, telephone, and in person. Use a variety of office support technology and systems such as word processing and spreadsheet packages to complete assignments. Assists with scheduling meetings and events as needed. Performs all student records related functions on Content Management System (CMS) including making corrections to the records if error(s) exists or advises student of proper procedures for requesting appropriate record adjustment. Processes written transcript requests from incoming mail. Coordinates with National Student Clearinghouse the processing of PDF and electronic transcripts and mails out transcripts as requested by student. Research any discrepancies with the National Student Clearinghouse regarding transcripts. Reviews and tracks transcript history; reviews and notifies students of hold or insufficient information on transcript requests by email or phone. Retrieve and review petition requests for: General Education (GE) variations, retroactive adds and withdrawals, change in grading basis, change of unit value, postgraduate credit and extension credit transfers. Reviews Student Inquiry forms for potential petitions based on Executive Order (EO) 1037 policy. Other duties as assigned.

Essential Qualifications

High School diploma or the equivalent and three years of experience in general office, clerical or secretarial work or the equivalent. General working knowledge of applicable university infrastructure, policies, and pr