Job Description Summary:

Lead POS & Payment Systems Technician to oversee our technical support operations for retail clients, including Beauty Supply stores and specialty retailers. In addition to performing high-level installations and troubleshooting, this role will be responsible for supervising the technical team, optimizing service workflows, and ensuring the highest standards of customer satisfaction and system reliability.

Job Description:

Key Responsibilities

A. Team Leadership & Management

• Supervise and mentor junior technicians, providing technical guidance and performance feedback.
• Manage team schedules, service ticket escalations, and resource allocation for on-site installations.
• Develop and implement standardized SOPs for POS installation and troubleshooting processes.
• Monitor service quality and ensure all support requests are resolved within defined SLAs.

B. Advanced Technical Support & Installation

• Oversee the end-to-end installation and configuration of complex POS hardware and software systems.
• Act as the final escalation point for complex technical issues involving software, printers, scanners, and network connectivity.
• Manage system-wide upgrades and critical updates for POS and credit card processing environments.

C. Payment Processing & Integration Oversight

• Lead the setup and advanced configuration of credit card terminals and mobile payment devices (EMV, contactless).
• Troubleshoot high-level payment gateway and processor connectivity disruptions.
• Serve as the primary technical liaison between the company and third-party payment processors.

D. Strategic System Maintenance

• Audit routine system checks and preventative maintenance schedules performed by the team.
• Verify the integrity of data backup and disaster recovery protocols.
• Analyze service ticket trends to identify and resolve recurring systemic issues.

3. Qualifications

• Minimum 5+ years of experience in POS or IT support/installation, with at least 1-2 years in a lead or supervisory role.
• Expert-level understanding of POS architecture and payment processing ecosystems.
• Advanced knowledge of networking (TCP/IP, VLANs, routers, and Wi-Fi security configuration).
• Proficiency in Android-based POS systems and remote management tools.
• Bilingual in English and Korean is strictly required to facilitate communication with diverse store owners and internal stakeholders.
• Valid driver’s license for field service and site visits.

4. Preferred Skills

• Deep experience with retail-specific POS environments and EMV terminal standards.
• Solid understanding of PCI-DSS compliance and data security best practices.
• Relevant certifications such as CompTIA Network+, Security+, or specialized POS vendor certifications.
• Strong interpersonal skills with a proven ability to train both staff and clients effectively.

Benefits

• Premium Medical Insurance Coverage

• 401(k) Savings Plan

• Paid Time Off (PTO) based on seniority

• Paid Holidays

Additional Workplace Offerings (subject to change or eligibility.)

• Annual Bonus Plan

• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room

• Summer Fridays

• Complimentary Gourmet Breakfast, Lunch, and Dinner

• Relocation Support for New Hires

• Work Anniversary Recognitions

• Congratulatory & Condolence Gifts

• Employee Referral Bonus Program

• License/Certification Reimbursements

• Corporate Employee Discounts

• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card

• Commuter Support (Shuttle Bus Program and EZPass Support)

• Vehicle Perks

Qualification(s):

Education(s):

Bachelor of Science (B.S): Computer and Information Science

Work Experience:

Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field

Skill(s):

Computer Networking, IT Customer Support, Point of Sale (POS) Systems

Language(s):

English, Korean

Certification(s):

Not Applicable

The anticipated compensation range is

21.50 - 39.75 USD Hourly

Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The