Patient Access Administrator

Description

The Patient Access Administrator aids in the efficiency and workflow of the Benefits Investigation team. As part of the Customer Operations Department, the Administrator plays a vital role in the day-to-day functions of obtaining patient access to Kerecis products. The Administrator takes in verification requests from the sales force and customers, verifying the accuracy of patient information and implementing a stream-lined process.

 The Patient Access Administrator is based on-site in a Kerecis office. This role reports to the Reimbursement Manager. 

Essential Functions

• Protect confidential patient health information (PHI) at all stages of the verification of benefits process
• Manage case creation
• Make outbound calls as necessary
• Help maintain Kerecis customer relationship management (CRM) system for accuracy
• Manage the Reimbursement email inbox and answer general inquires
• Support Patient Access Specialists to process cases
• Complete administrative tasks within the Customer Operations Department as assigned
• Maintain a high quality of work, facilitating the ability for more patients to receive access to treatment with Kerecis products through accurate and timely case creation
• Other tasks and responsibilities as assigned

Requirements

Competencies & Attributes

• Basic level understanding of medical insurance
• Strong verbal and written communication skills
• Passionate about providing patients with access to care
• Astute attention to detail
• Ability to work on a team aiming for collective success
• Ability to work independently and problem solve

Education & Experience

• Highschool diploma or equivalent required, bachelor’s degree preferred
• Min 1 year in transferrable administrative or comparable role preferred

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. Kerecis is an equal opportunity employer.