Senior Manager, Master Data Operations

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Overview:

This position is part of the Enterprise Master Data Services leadership team within the Enterprise Data Platforms organization. We support cross-functional business capabilities by providing enterprise master data and services. We aim to improve data quality and promote data capabilities for all our stakeholders.

We are seeking an organized and results-driven Master Data Operations Manager to join our Master Data Services team. This role will oversee the day-to-day operations of US/UK master data management, drive the management of data related service tickets, support data stewardship activities across the enterprise master data towers, and ensure successful integration of new data sources in partnership with the technical leads. The role also includes leading a team of data analysts and stewards who will be responsible for supporting data quality, reporting, and analysis needs in US/UK.

As a key operational leader, you will report directly to the Senior Director of Master Data Services, ensuring that master data is timely, accurate, consistent, and supports enterprise business needs. The ideal candidate will have a strong background in master data, team leadership, and collaborating with both technical and business teams to drive process improvements and data governance initiatives.  This candidate will have the ability to work with each of the functional process SME points and the technical lead within Master Data Services.

Key Responsibilities:

Master Data Operations Management:

• Oversee the daily operations of master data, ensuring data accuracy, consistency, and timely updates across business applications and platforms.

• Collaborate with business and IT teams, in US/UK and HYD to resolve data-related issues, improve data workflows, and enhance data efficiencies.

• Monitor and manage service requests related to master data  through ServiceNow, emails, etc., ensuring timely resolution in line with SLAs and best practices.

• Serve as the primary point of contact for US and UK ServiceNow data incidents, service requests, and change management tickets related to master data operations.

• Provide reporting on ticket status and resolution metrics, highlighting trends or areas for improvement in master data management processes.

• Lead the stewardship process to ensure that master data is effectively managed across its lifecycle, from creation to retirement, by defining clear roles, responsibilities, and accountability for data stewards.  Participate in UAT activities.

• Collaborate with business and IT functions to implement and enforce data quality standards, including data validation, cleansing, and enrichment processes including data quality metrics, trends, and ongoing improvement initiatives.

• Work with IT teams and business stakeholders to assess new data source requirements, support integration protocols, and collaborate with technical lead for seamless data onboarding from external to internal systems.

• Conduct data verification, validation across existing systems, data mapping, and troubleshooting to ensure that new data sources are accurately integrated into existing systems and analytics.

• Lead and mentor a team of data stewards/analysts responsible for supporting master data operations, including provide clear objectives, foster a collaborative, high performance culture.

• Drive continuous improvement efforts by identifying areas for process optimization within the master data operations lifecycle.

• Leverage data analysts to produce actionable reports on master data performance, identifying trends, root causes, and opportunit