School Operations Manager, Los Angeles, CA

ROLE TITLE: School Operations Manager, Los Angeles, CA

TEAM: Pre-Service 

APPLICATION DEADLINE: Applications will be reviewed on a rolling basis

LOCATION: Los Angeles, CA

WHAT YOU’LL DO 

The School Operations Manager (SOM), plays a critical role in making summer training a “mountaintop” moment by largely managing the school site where corps members are completing their Practicum portion of Pre-Service. Additionally, they contribute to creating managing and upholding systems that allow for seamless operations within their regional community and equip corps members with the information and resources they need to navigate their experience. School Operations Managers are responsible for working in partnerships with local school leaders and ensuring smooth logistics at learning sites.During the Spring, SOMs will complete virtual training (both synchronous and asynchronous) to prepare for the role, which will begin at the start of the wave of Pre-Service that their respective region is following. SOMs will be managed by the Pre-Service Lead in the region they work with.  

WHAT YOU’LL BE RESPONSIBLE FOR 

Spring Training 

• Internalize and develop a deep understanding of the systems you’ll execute in the summer 

• Complete the required synchronous and asynchronous training for your role  

• Engage in regular synchronous, virtual training experiences with your manager and other staff members in operation roles starting the week of April 21st, including 1:1 check-ins and role-specific meetings 

• Begin performing regional functions and execute to-do’s in all digital platforms 

• Proactively build relationships with other staff members and corps members to understand and shape the summer experience  

Corps Member Training and Practicum 

• Own on-the-ground school site logistics on behalf of TFA, inclusive of liaising with the school site’s operational staff, owning physical set up and  take down at the school site, maintaining visitor systems, maintaining temporary “TFA HQ” office, managing printing/printer access, and  contributing to operations for school site initiatives (meal delivery, bus loading, etc.) 

• Assist with rostering and student lists at school site as needed 

• Support attendance tracking for supported CMs by collecting and submitting in-person attendance and supporting resolving CM attendance  issues 

• Support CM communications, particularly during the Practicum phase of Pre-Service, by supporting regional operations

• Contribute to CM communications through in-person moments of Pre-Service, including monitoring Slack/communications channels,  sending logistical reminders, and contributing to daily announcements 

• Support CM user experience in Pre-Service platforms and systems, assisting with operational and technical needs

• Support in-person accommodations for CMs as needed

• Support regional/cohort operations as needed 

A WEEK IN THE LIFE 

Over any week, the Operations Manager will spend time:

• Leading the in-person, on-the-ground operations at the school site 

• Partnering with a team of TFA and seasonal staff executing on Pre-Service 

• Supporting ongoing Pre-Service operational needs (attendance, communications, systems integrity) for their cohort of CMs and colleagues

• Recognizing and interrupting the ways systemic oppression manifests in interpersonal and group interactions 

• A commitment to explicitly naming and interrupting racism and classism in all of its manifestations 

YOUR EXPERIENCE 

Your areas of knowledge and expertise that matter most for this role (minimum qualifications): 

• 2 years of college experience required

• One or more years of teaching or Pre-Service experience preferred 

• Proactive Learning and Adaptation: Demonstrated ability to quickly grasp and implement training for on-the-ground operations, adapting to  new challenges and systems with agility 

• Effective Communication and Relationship Building: Strong oral and written communication skills, with a focus on building relationships and  enhancing the Practicum experience for staff and CMs 

• Strategic Organizational and Time Management: Exceptional organizational skills, proficient in managing school site logistics and  operational tasks in a fast-paced environment 

• Customer Service and Support Orientation: Proven track record of providing excellent customer service, addressing the needs of CMs and colleagues with empathy and resourcefulness