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JM
Director - People Operations and Analytics (New Providence, NJ, Plano, TX, Chicago, IL or Syracuse, NY)
JMA WirelessRemote - US, United StatesRemotefull_timeVerifiedPosted 14 Apr 2025
About the role
JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country. Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military. 5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.
As the Director - People Operations and Analytics, you will lead JMA’s global HR operations and technology transformation and redefine the existing strategy and operating model for HR processes, workflows, policies and systems with keen focus on efficiencies and cost savings. Accountable for the design, implementation, management, and optimization of HR processes and policies and the rationalization of our HR tech stack including the implementation of a global HCM system inclusive of payroll functionality for all current and future JMA locations/employees.
HR Operations & Organizational Efficiency:Formulate and drive the long-term vision and strategy for global HR operations with a focus on employee experience, efficiencies, cost savings, governance, organizational design, reporting and accuracy for all HR processes including but not limited to:
• Talent acquisition workflow(s)• New hire processes (including all benefit related activities)• EE on-boarding and company / position acclimation• EE lifecycle management (including all system related transactions) such as employee leave, time-off• Off-boarding (including all benefit related activities)
HR Policies:Evaluate all people related policies with particular emphasis on relevance, global application and harmonization, cost benefit/savings and implications to the JMA DNA.
Recommendations developed and submitted with particular emphasis on the following:• Remote work• PTO• Immigration• Cell phone• New hire welcome swag• Relocation• Pre-employment procedures• Car allowance / benefit• Tuition assistance
HCM Strategy:Formulate and drive the long-term vision and strategy for a global HCM implementation.
HR Reporting & Analytics Strategy:• Develop reporting and HR analytics strategy to include standard and custom reports/queries/dashboards for internal customers with recommendations / development of deliverables, deadlines, and process owners• Identify all compliance reporting requirements, develop reporting requirement capabilities, and create a compliance reporting framework with owners and deadlines
Global Benefits Strategy: Develop a global strategy, with a focus on market competitiveness and employer cost savings, and direct the planning and administration of effective and competitive health, welfare, and other benefits programs (tuition reimbursement, severance, leaves).
Employee Onboarding: Develop a robust Global Onboarding program to ensure each hire has a smooth transition into JMA and is properly acclimated into the company.
• Initial area of focus is to enhance the sense of community to connect and be immersed with fellow colleagues across functions and locations and the foundation company / product/ process knowledge required to assimilate into company and position more quickly.
Global Training & Development Strategy:Develop a global training and development strategy to ensure consistent, efficient and agile training programs in the following areas:
• Management Development• New Hire Orientation• People Manager Training• Compliance Training• Who Hiring method including proper P23 development and reinforcement
As the Director - People Operations and Analytics, you will lead JMA’s global HR operations and technology transformation and redefine the existing strategy and operating model for HR processes, workflows, policies and systems with keen focus on efficiencies and cost savings. Accountable for the design, implementation, management, and optimization of HR processes and policies and the rationalization of our HR tech stack including the implementation of a global HCM system inclusive of payroll functionality for all current and future JMA locations/employees.
HR Operations & Organizational Efficiency:Formulate and drive the long-term vision and strategy for global HR operations with a focus on employee experience, efficiencies, cost savings, governance, organizational design, reporting and accuracy for all HR processes including but not limited to:
• Talent acquisition workflow(s)• New hire processes (including all benefit related activities)• EE on-boarding and company / position acclimation• EE lifecycle management (including all system related transactions) such as employee leave, time-off• Off-boarding (including all benefit related activities)
HR Policies:Evaluate all people related policies with particular emphasis on relevance, global application and harmonization, cost benefit/savings and implications to the JMA DNA.
Recommendations developed and submitted with particular emphasis on the following:• Remote work• PTO• Immigration• Cell phone• New hire welcome swag• Relocation• Pre-employment procedures• Car allowance / benefit• Tuition assistance
HCM Strategy:Formulate and drive the long-term vision and strategy for a global HCM implementation.
HR Reporting & Analytics Strategy:• Develop reporting and HR analytics strategy to include standard and custom reports/queries/dashboards for internal customers with recommendations / development of deliverables, deadlines, and process owners• Identify all compliance reporting requirements, develop reporting requirement capabilities, and create a compliance reporting framework with owners and deadlines
Global Benefits Strategy: Develop a global strategy, with a focus on market competitiveness and employer cost savings, and direct the planning and administration of effective and competitive health, welfare, and other benefits programs (tuition reimbursement, severance, leaves).
Employee Onboarding: Develop a robust Global Onboarding program to ensure each hire has a smooth transition into JMA and is properly acclimated into the company.
• Initial area of focus is to enhance the sense of community to connect and be immersed with fellow colleagues across functions and locations and the foundation company / product/ process knowledge required to assimilate into company and position more quickly.
Global Training & Development Strategy:Develop a global training and development strategy to ensure consistent, efficient and agile training programs in the following areas:
• Management Development• New Hire Orientation• People Manager Training• Compliance Training• Who Hiring method including proper P23 development and reinforcement
Required Skills & Experience:
- A Bachelor's degree in Human Resources or related field. Master's degree preferred
- 10+ years of deep knowledge and experience in at least two of the following: Policy Development, Reporting & Analytics, Training & Development, Benefits Strategy, Employee Onboarding, Talent Acquisition
Location:
- This position can be located in New Providence, NJ, Plano, TX, Chicago, IL or Syracuse, NY. This is a hybrid role and will require an onsite presence.
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