Front Office Associate - Durable Medical Equipment Technician

Job DetailsJob Location: Carmel, IN 46032Organization Overview 

Forté Sports Medicine and Orthopedics is consistently recognized as a leader in the field of sports medicine and orthopedics within the Midwest. Forté has been providing exceptional care to athletes and active people of all ages for over 40 years and pride ourselves in how we deliver that care. 

We are a destination employment location for dedicated health care workers who are looking to advance their careers in their chosen profession. If you are seeking a setting that not only allows, but fosters professional growth and development while working with a team of outstanding, committed and like-minded leaders in this niche’ of health care, then you should consider Forté Sports Medicine - “The best place to get care AND the best place to give care!”  

Job Summary 

Forté Sports Medicine and Orthopedics is seeking a full-time professional, friendly, customer-focused and dependable DME associate to join our busy Durable Medical Equipment (DME) team located in Carmel, IN. This position serves in a critical support role and is responsible for a wide variety of administrative duties. 

Essential Functions 

Provide a warm, professional greeting to patients and visitors while delivering high-quality customer service and consistently represent the organization in a professional and positive manner

Respond to patient inquiries and address a wide range of customer service needs

Contact patients to confirm equipment needs for scheduled surgical procedures

Review patient equipment prescriptions and submit for pre-certification as needed


Process and reconcile patient payments, including accurate collection of co-insurance and preparation of daily batches


Accurately enter charges and equipment usage into practice management systems


Maintain inventory control and organization of DME retail items 


Manage inbound and outbound patient and clinic phone calls


Manage incoming and outgoing fax communications

Ensure clean, organized, and well-stocked store front 


Maintain excellent working relationship with all physicians, clinic staff, leadership, and patients 


Other administrative duties as assigned 

Competencies (Knowledge/Skills/Abilities) 

Excellent customer service skills 

Ability to multitask effectively 

Highly organized  

Able and willing to handle high patient care volume on a daily basis  

Supervisory responsibilities - None 

Work environment 

This position is performed in a typical, professional medical office setting 

Physical demands 

Continuous walking, standing, speaking, listening, computer use, phone use 

Occasional sitting, lifting up to 50 pounds 

Travel required 

Some local travel may be required to various Forté locations in the Indianapolis area for coverage as needed 

Education and Qualification Requirements: 

* High School Diploma or equivalent, required; Associates degree in healthcare related field, preferred 

* Minimum of two (2) years of relevant experience in a healthcare setting required

* Must consistently demonstrate excellent customer services skills, be detail oriented, and be highly organized 

* Must have strong verbal and written communication skills, time management, resourcefulness and the ability to multi-task 

* Must be adept in technology with a thorough understanding of computer software, medical billing or practice management software is a plus

*Ability to work Monday-Friday schedule from 8:00 AM to 5:00 PM, including closing shifts two to three days per week and participating in a rotating Saturday morning schedule

Forté Sports Medicine and Orthopedics is an equal opportunity employer and drug free workplace. 
Qualifications