Senior Director, Critical Environments

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

Strategic Leadership & Planning

• Develop and implement comprehensive strategies for critical systems management and modernization
• Lead long-term capital planning for infrastructure systems with budgets typically ranging $50M-$200M+
• Ensure regulatory compliance with FAA, TSA, EPA, and other governing bodies
• Collaborate with executive team on airport master planning and development initiatives
• Drive sustainability initiatives and energy efficiency programs

Critical Systems Management

Terminal & Passenger Systems:

• Baggage handling systems (BHS) and sortation equipment
• Passenger boarding bridges and ground support equipment
• Terminal HVAC systems and building automation
• Fire detection, suppression, and life safety systems
• Security systems integration (CCTV, access control, screening equipment)

Utility & Infrastructure Systems:

• Electrical distribution and emergency power (generators, UPS systems)
• Water, wastewater, and stormwater management
• Fuel distribution systems and hydrant networks
• Communications and IT infrastructure backbone
• Solar Power Generation, Operations and Maintenance

Operations & Maintenance

• Oversee 24/7 operations center and emergency response protocols
• Manage preventive maintenance programs and asset lifecycle planning
• Ensure minimal system downtime through redundancy planning and rapid response
• Coordinate with airlines, TSA, customs, and other stakeholders during system outages
• Implement condition monitoring and predictive maintenance technologies

Team Leadership & Development

• Lead multidisciplinary teams of engineers, technicians, and specialists
• Manage departmental budget
• Recruit and develop technical talent in specialized aviation systems
• Foster safety culture and continuous improvement mindset
• Coordinate with union representatives and manage collective bargaining impacts

Risk Management & Compliance

• Develop business continuity and disaster recovery plans
• Ensure compliance with Part 139 Airport Operating Certificate requirements
• Manage cybersecurity protocols for operational technology systems
• Conduct regular safety audits and risk assessments
• Lead incident response and root cause analysis for system failures

Working Conditions

• Airport environment requiring security clearance and badging
• Irregular hours including nights, weekends, and holidays as needed
• Emergency response availability 24/7/365
• Physical requirements: ability to tour facilities, climb equipment, work in mechanical spaces

Required Qualifications

Education & Certifications

• Bachelor's degree in Engineering (Electrical, Mechanical, Civil, or related field)
• Advanced degree (MBA, MS Engineering, or equivalent) preferred
• Relevant aviation industry certifications

Experience

• 10+ years progressive experience in critical infrastructure management
• 10+ years in aviation industry or similar 24/7 operations environment
• 5+ years in senior leadership roles managing large technical teams

Estimated compensation for this position:

165,000.00 – 200,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so