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CUSTOMER SERVICE CLERK - Part-Time
Navy Exchange Service Command (NEXCOM)United Statespart_timeVerifiedPosted 5 May 2026
About the role
CUSTOMER SERVICE CLERK - Part-Time
Job Number:
260001JKPrimary Location
: United States-Connecticut-GrotonOrganization
: New London Pay Range: 17.00 Job Summary: Performs a variety of customer service duties which involve inventory management control taking special orders assisting customers with special requests providing layaway services resolving customer complaints etc. Duties and Responsibilities: Takes special orders for authorized merchandise including items from mail order catalog assists customers in selecting merchandise preparing required forms and determining cost and shipping charges. Coordinates with procurement personnel maintains appropriate files and follow-up as required. In cases of delayed merchandise notifies customers of new arrival date and coordinates delivery of merchandise. Upon receipt of merchandise checks for agreement with original order and as required makes necessary computations with regard to shipping charges and markup notifies customers of merchandise arrival and coordinates delivery. - Provides patrons with specific product information based on knowledge of manufacturer s catalogues and data obtained from company representatives. Completes appropriate documents for payment by deferred payment plan DPP indicating initial and subsequent payments. Checks for proper identification and entitlement for use of the DPP as required. - Provides layaway services which include identifying items to be laid away as well as determining in accordance with prescribed policies and procedures the amount of deposit required and schedule of payments. Follows-up with customer on delinquent payments. Cancels layaways refunds monies and returns merchandise to sales area when payments are not made. - Resolves customer complaints and is authorized to make refunds or adjustments for goods returned checks merchandise for damage or ticket switching. Ensures that sales receipts accompany refund or exchange requests contacts authorized personnel to return merchandise to sales floor or back-up storage area. As necessary provides assistance to customers on product warranty and related problems. - Takes orders in connection with the repair of items such as electrical appliances and gardening equipment. Maintains log of items sent to designated companies indicating name of individual serial number of item date brought in and other pertinent information. Follows up with companies and notifies customer when repair is made. - Maintains inventory stock cards on furniture and or appliances to reflect the warehouse inventory balance. Posts to appropriate records the number and category of merchandise sold from documentation provided by sales personnel. As required posts merchandise transfers and reports of goods received to ensure proper inventory balance. Documentation includes transfer of furniture and appliances to various locations of the Exchange. - As required checks merchandise transfers and ensures requested items are boxed and shipped out. Arranges for necessary transportation to branches locations. Completes merchandise transfers including extending cost and totaling amounts. - Maintains appropriate records and logs relating to customer services transactions. Maintains catalogs and price sheets of authorized items in a current status. - Operates cash register in accordance with established cash control procedures and is responsible for own cash change fuApply for this role
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