Multifamily Operations Support Specialist - Based in Oregon (Multi State Support)

Company Description

At Cirrus Asset Management, we are dedicated to providing exceptional property management services to property owners and residents alike. With our expertise and passion for real estate, we strive to create a seamless and rewarding experience for all parties involved.

Our company culture is defined by its unwavering commitment to integrity, empowerment, respect, teamwork, innovation, and exceptional customer service. These values shape our everyday actions and guide us in achieving our mission and serving our clients effectively. 

What's in it for you?

• Paid Holiday, Sick, and Vacation Time
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401k Plan
• Healthcare Spending or Reimbursement Accounts such as HSAs, FSAs, HRPs, and HRAs

Job Description

The Operations Support Specialist is a critical member of the Operations Team, providing comprehensive administrative, financial, and operational support to Regional Managers and/or Vice Presidents overseeing a portfolio of multifamily properties. This role ensures alignment across on-site teams and corporate leadership through effective communication, process coordination, and operational oversight. The Operations Support Specialist plays a key part in maintaining property performance, supporting compliance, and driving organizational initiatives across assigned communities.

Operational Support & Oversight

• Assist with preparation, review, and analysis of monthly financials and budget performance.
• Coordinate and track key operational metrics including occupancy, leasing trends, and expenses.
• Support capital improvement projects by monitoring timelines, vendor performance, and payment processing.
• Conduct or assist with property inspections, ensuring readiness and compliance with standards.
• Maintain regional databases and systems for project tracking, compliance, and reporting.
• Ensure competitive market analysis reports are completed timely and accurately by on-site teams.

Compliance & Risk Management

• Support the completion and tracking of compliance documents and risk management reports.
• Ensure timely submission of inspections, safety meetings, and night lighting audits by site teams.
• Collaborate with teams on due diligence processes for acquisitions and transitions as needed.

Team and Property Support

• Provide interim operational or managerial support at properties during transitions or staffing gaps.
• Review and recommend improvements for standard operating procedures and resource usage.
• Support regional meetings, training sessions, and team events.

Communication & Reporting

• Serve as a communication bridge between corporate and on-site teams to align on initiatives, updates, and performance goals.

Vendor and Procurement Support

• Research, evaluate, and coordinate vendor contracts, service agreements, and procurement activities.
• Ensure cost efficiency and timely execution of purchasing and maintenance needs for the portfolio.

All other tasks assigned by the direct supervisor.

Qualifications

Education and Experience

• High school diploma or GED required; some college preferred.
• 3+ years of experience in multifamily property management at a Community Manager level. -Required
• Prior experience supporting multiple properties or a regional team is highly preferred.
• Experience in affordable (LIHTC, Tax Credit) and market rate housing preferred. 

Technical Skills

• Proficient in Microsoft Office Suite (Word, Outlook, PowerPoint).
• Must have a high level of Excel proficiency, with demonstrated ability to build and interpret advanced spreadsheets for financial analysis and operational reporting.
• Working knowledge of property management software (Yardi preferred; RealPage a plus)
• Strong reporting, data analysis, and document management skills.

Soft Skills

• Excellent communication (verbal and written), organizational, and problem-solving abilities.
• Strong attention to detail and ability to manage competing priorities.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Comfortable interacting with clients, vendors, and all levels of staff.

Other Requirements

• Access to reliable transportation.
• Willingness to travel as needed, including possible overnight travel
• ARM/CAM certification or real estate li