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Client Finance Manager

Key roles

The Client Finance team is responsible for leading a team of finance professionals, and establishing a culture of continuous improvement. The role requires a candidate to support and work collaboratively with members of the Finance Department in the delivery of a high-calibre service and to record and issue of all Finance transactions relating to Clients that Sedgwick supports.

The team has high level of engagement with both internal and external stakeholder, from the issuing of payments, communication of bank reconciliations and monthly client statements, and responding to any queries in relation to these transactions. Cross-training into different areas will be key to the colleague’s personal and professional development across all areas of Finance and to ensure the business has a robust/resilient finance team in place to provide the service required.

Duties and Responsibilities

Management of Client accounts assigned to include but not limited to:

• Oversee and manage the financial operations and team related to client accounts, ensuring accuracy and compliance with company policies and regulatory requirements.

• Prepare and analyse financial reports, reconciliations for clients, providing insights and recommendations to support decision-making.

• Collaborate with various departments to ensure seamless financial processes and address any client-related financial issues and systems’ issues.

• Maintain and strengthen client relationships by addressing financial inquiries and providing timely and accurate information.

• Monitor and manage billing, and fee collections related to client accounts.

• Implement, maintain and improve internal controls to safeguard client’s monies and ensure financial data integrity.

• Stay updated with Sedgwick Group trends, financial regulations, and best practices to ensure compliance and efficiency.

• Creation of new accounts on system and with bank.

• Producing, recording, and issuing of payments relating to clients, providing insights and recommendations to support decision-making.

• Supporting and guiding client-facing staff in financial discussions, ensuring adherence to established protocols to minimize outstanding debts.

• Monitoring client payment responsibilities, providing clear communication, and addressing any concerns sensitively.

• Presenting detailed debt and financial reports to the management team regularly.

• Reconciliation and issuing of monthly client statements/bordereau.

• Daily/Weekly/Monthly Bank Reconciliations.

• Liaising with internal & external stakeholders in all queries relating to client accounts.

• Management of stop payments and out of date cheques.

• Lodgment of cheques received.

• Recording all banking transition both inbound and outbound.

• Management and reconciliation of all fees due to Sedgwick.

• Management of close process and return of funds to Client.

• Cross train in non-assigned accounts to provide cover for other team members.

• Assist in the Debt Management process within the Finance.

• Posting of journals to the Finance accounting system.

• Process Foreign currency payments on Client accounts.

• Timely and efficient resolution of unresolved client funds issues.

• Engage in Finance Department projects as assigned.

• Ad hoc duties as assigned by Finance Management Team.

Leadership and Management

• Leading a team of finance professionals and recruiting talented individuals.

• Building positive working relationships with shared service centres and the wider international finance community, sharing best practices, and adopting a "one team" mindset.

• Supervise and mentor team members.

• Conduct performance evaluations and provide feedback.

• Collaborate with senior management to develop strategic plans.

• Identify opportunities for growth and impr