Dual Store Manager- Brookfield Place

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview  

The Dual Store Manager contributes to the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent in both our Club Monaco Women's and Men's Shop. The Store Manager is responsible for the overall results of both locations. 

• Role: Dual Store Manager- Men's & Women's Shop
• Location: Brookfield Place, NYC
• Status: Full Time
• Salary: $80-$90,000

Leadership Attributes 

• Deliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting their current and future position requirements 
• Foster a positive team environment by empowering members to participate and cooperate on store initiatives 
• Drive employee engagement through consistent recognition and providing training to improve on performance 
• Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results 
• Provide department insight related to the customer experience and communicates information to district team and to corporate partners.  
• Host corporate office partners and activities regularly.  
• Partner closely with home office partners to share field feedback that supports growing profitable sales, building future initiatives and strategies. 

Customer Experience 

• Ensure customer service levels are met and exceeded beyond expectations at every opportunity. Sets the brand example.  
• Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development 
• Ensure that customer and employee experience are prioritized over workload or tasking 
• Motivate and coach store team to achieve personal and store sales goals 
• Monitor sales floor and zone coverage to drive sales and maintain customer focus 
• Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed 
• Ensure store teams receive customer service & product knowledge training to strengthen selling skills 
• Model and ensure dress code compliance 
• Achieve personal SPH goals* 

People & Development 

• Recruit quality high level management candidates 
• Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals 
• Ensure management and service associates clearly understand and meet job expectations 
• Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities 
• Coach and mentor staff to achieve optimal results including succession planning for current and future positions. 
• Lead new hire on-boarding and training 

Visual Presentation/Store Maintenance 

• Ensure store meets visual merchandising and maintenance standards 
• Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people 
• Train and support store team in the planning and supervision of store flips and regular merchandising needs 
• En