Senior Manager, Executive Technology Support

The Senior Manager IT Operations, supporting Executive Technology ensures reliable operation of the IOPS IT and/or AV infrastructure and Operations, for senior leadership. This role will supervise, and direct IT and/or AV operational projects, as well as provides administrative direction and support for daily operational activities of IT and/or AV department along with daily support of senior leadership events and activities.

As a Senior Manager IT Operations, a typical day might include the following:

• Daily support and interactions with IOPS Senior Leaders, supporting IT/AV requests and events.
• Responsible for the daily activities of A/V Managed Service providers onsite, to ensure IOPS maintains the appropriate level of support personnel and resources from managed service providers, keeping pace with changing needs.
• Oversight of team supporting conference room, A/V equipment and conferencing services for IOPS including the performance of daily video conferencing room checks and pre-meeting testing, table-top controls and touch panels, microphones, and phones are fit for purpose.
• Provides project management and engineering advise on A/V & Conferencing requests and new equipment, as needed.
• Supports advanced troubleshooting of A/V & Conferencing technical problems, makes decisions on appropriate remediation and engages external technical support resources when required in a timely manner.
• Provides technical expertise and oversight about upcoming events and AV projects & manages all resource planning and provisioning for inter-site conferencing and large-event setups per booking specifications and ensures support resources during all on-site events.
• Ensures Knowledge Objects and Work Instructions are in place and current for use within Client Services and used by the External Call Center.
• Keeps metrics around problem resolution, usage statistics and equipment uptime. Provides regular reports to IOPS IT senior management.
• Alerts management to reoccurring problems and patterns of problems.

This role may be for you if have:

• Previous experience support c-suite/executive/senior leaders with exceptional customer service skills.
• Strong working knowledge of Microsoft Teams and Cisco Telepresence.
• Working knowledge of H.320 and H.323 videoconferencing standards.
• Working experience with major videoconferencing equipment such as: codecs from Polycom and Cisco telepresence; control systems from Extron.

In order to be considered for this position, you must hold a BS/BA in Information Technology or related field along with

• Associate Manager: 6 years of progressively more responsible experience, including 4 + years of management experience and a minimum of 2 years’ experience in an FDA or similarly regulated environment or equivalent combination of education and experience.
• Manager: 7 years of progressively more responsible experience, including 5 + years of management experience and a minimum of 3 years’ experience in an FDA or similarly regulated environment or equivalent combination of education and experience.
• Senior Manager: 8 years of progressively more responsible experience, including 6 + years of management experience and a minimum of 4 years’ experience in an FDA or similarly regulated environment or equivalent combination of education and experience.
• Management and delivery experience required including management of a diverse technical team. Experiencing managing vendors and managed services.
• Experience in developing and deploying SLA's, Metrics and other best practices as well as having successfully implemented ITIL practices into an organization.
• Experience with Business Continuity and Disaster Recovery planning.
• Strong background in Microsoft OS in particular Server and GPO elements.
• Strong understanding of Data Integrity and associated tools.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, o