TikTok Shop - Product Manager - Shipping Experience User Growth

About the team

We are seeking a senior product leader to join our US TikTok Shopping customer User Growth team. The User Growth team plays a core role in the acquisition, activation, engagement, and retention of billions of users/customers WW. We are building platforms, leveraging data & ML models, and providing end-to-end solutions to power the global growth of TikTok Shop.



Responsibilities

- Working for the user growth of TikTok Shop (E-commerce business), you will design and execute scalable growth strategies worldwide while focusing on peculiarities.

- Define and improve key customer engagement metrics, including conversion rates, engagement rates, Return on Investments, Subsidy Rates, Cart Build, etc.

- Develop from 0-1 and create the roadmap for TikTok Shops (U.S.) shipping subsidy programs.

- Use customer and operational insights to innovate shopping experiences, engaging and retaining customers while striving to promote the business and grow customer satisfaction.

- Foster collaboration with internal and external partners to optimize resource allocation and project success while managing and communicating budgets effectively.