Selling Supervisor, Dallas NorthPark - Maison Margiela

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
 

Job Summary

• The Supervisor assists the management team in their effort to achieve store sales and maximize profitability through the effective management and supervision of the store team and the implementation of company programs, policies and procedures
• The Supervisor takes a proactive approach to the business trends and needs; she/he acts as a positive role model to store personnel, representing and supporting the brand and values.
• The Supervisor is responsible for continuously improving and developing specific supervisory skills by taking ownership of responsibilities (visual/merchandising/operations) assigned by the Store Manager.  In the absence of the Store Manager or Assistant Store Manager, the Supervisor temporarily assists with store management responsibilities, making short-term decisions.

Sales

Assists the management team in their effort to:

• Meet store sales and target goals;
• Maximize profitability through optimization and controlling of expenses; and
• Reach the achievement of Key Performance Indicators.

Customer Service

• Strong customer service skills to provide courteous and precise customer satisfaction.
• Strong organizational skills, multi-tasking and prioritizing capabilities.
• Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)
• Align with style and qualitative standards of the Brand throughout Sales and post-sale process.
• Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.
• Collaborate with other colleagues to achieve business objectives.
• Constantly keep up-to-date regarding fashion trends; know and monitor competition.
• Know customers' needs, both expressed and less obvious.
• Demonstrate, recommend and style the products available; promote wardrobing.
• Schedule client appointments and pull merchandise for clients in advance of appointments.
• Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.

 

Operations

Training

• Assist the management team as needed in the organization of training for store employees through accurate use of store training programs, specifically the Customer Service program.
• Assist the management team as needed with maintaining high-training standards.

Development & Performance

• Report to management team the strengths and areas of development for store personnel.
• Suggest to the management team appropriate action to promote and encourage the Supervisor’s own professional development by using tools and best practices.

Supervision and Organization

• Assist the management team in promoting a positive, professional and sales-oriented environment and promoting a culture open to internal feedback.
• Assist the management team as needed in assigning work load appropriately and effectively among store employees.
• Assist management team as needed in regular store meetings.
• Organize and lead store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjects.

Merchandising

• Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback.
• Assist the management team by communicating product needs and qual