Description

Summary:

The Head of Consumer Credit Cards is responsible for leading the development, strategy, and execution of the bank’s consumer credit card product strategy. This individual will work closely with cross-functional teams to drive growth, innovation, profitability, and customer satisfaction across the credit card product suite to achieve aggressive long term growth targets.

Duties & Responsibilities:

• Leadership & Strategy Development:
  • Lead the consumer credit card business, including the design and execution of product strategies to drive growth and profitability.
  • Develop long-term strategic plans and set business targets, budgets, and KPIs for the portfolio and ensure that they are achieved.
  • Align strategy and product roadmap with senior leadership with company-wide goals.

• Product Development & Innovation:
  • Oversee the development of new and innovative consumer credit card products, features, and benefits to meet evolving customer needs and drive profitability.
  • Drive innovative solutions by researching emerging trends and customer behaviors, while ensuring alignment with the brand strategy.
  • Work with design and tech teams to enhance customer experience and digital engagement for credit cardholders

• Customer Acquisition & Retention:
  • Develop strategies for acquiring new customers while ensuring the retention of existing ones.
  • Lead cross functional team of partners including Marketing, analytics, technology and credit risk to drive customer acquisition campaigns and promotions.
  • Establish loyalty programs and incentives that enhance customer engagement and satisfaction.
  • Leverage customer data and insights to improve the value proposition and customer experience.

• Risk & Compliance Management:
  • Ensure that all credit card products comply with relevant regulatory requirements, internal policies, and industry standards.
  • Develop and monitor risk management frameworks, including credit risk, fraud prevention, and operational risk for consumer credit card products.
  • Monitor portfolio performance and adjust credit policies as necessary to mitigate risk and ensure a healthy portfolio.

• Team Management:
  • Lead and mentor a team of product managers and collaborate with cross functional group of partners including analysts, marketers, and risk managers.
  • Foster a culture of high performance, collaboration, and innovation within the team.
  • Manage team performance, career development, and training initiatives to build a high-functioning, motivated team.

• Financial & Operational Performance:
  • Oversee the financial performance of the consumer credit card portfolio, including revenue generation, cost management, and profitability.
  • Monitor operational metrics such as customer acquisition costs, utilization rates, and charge-off rates to optimize performance.
  • Report regularly to senior management on key performance indicators (KPIs), financial results, and strategic initiatives.

• Partnership Management:
  • Develop and manage relationships with key external partners, including payment networks,fintech companies, third-party vendors, and credit bureaus.
  • Negotiate favorable terms with external partners to enhance product offerings and drive customer acquisition.

Basic Qualifications:

• Bachelor's degree in Business, Finance, Economics, Marketing, or a related field.
• 10+ years of experience in the financial services industry, with at least 5 years in a leadership role focused on consumer credit cards or retail banking products.
• Proven experience in developing and managing large-scale credit card portfolios.
• Strong understanding of credit risk, financial analysis, and regulatory compliance in the credit card industry.
• Experience with product innovation, customer acquisition strategies, and digital transformation in the payments space.

Preferred Qualifications:

• Master’s degree
• Experience with digital credit card products and mobile banking apps.
• Familiarity with emerging trends in the fintech and payments industry.
• Knowledge of machine learning or AI app