Client Solutions Specialist II (Manheim Express, Wichita, KS)

Company

Cox Automotive - USA

Job Family Group

Sales

Job Profile

Client Solu Spec II - Express - CAI

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $41,200.00 - $61,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $15,000.00.

Job Description

A Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory.  Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory.  They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.

In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE.  The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client’s expectations. 

PRIMARY DUTIES/KEY RESPONSIBILITES

• Locate, start, move, and inspect vehicles on dealers’ lots safely.
• Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.
• Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)
• Inspect and record vehicle equipment and options, including damage and missing or inoperable items.
• Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.
• Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.
• Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.
• Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.
• Utilize Salesforce for planning, tracking, and reporting.  
• Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.
• Develop and strengthen relationships with dealers over the phone, online, and in-person.
• Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share.
• Partners with sales team in educating and training dealers on Manheim Express products and services.
• Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients
• Demonstrates professionalism and sincere appreciation for client relationships.
• Strive to consistently improve the client experience by providing high levels of customer service. 
• Generates leads to other Cox Automotive business units.
• Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
• Performs other duties as assigned by management.

REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS

• BA/BS degree and 2 years work related experience; or an equivalent combination of education and work-related experience.
• Automotive knowledge preferred.
• 3+ years Auction experience or dealership experience preferred.
• Valid driver’s license and safe driving record required.
• Reliable transportation is required.  Mileage reimbursed.
• Effective communication (written and verbal) and interpersonal skills required.
• Strong technical aptitude.
• Must be detail orientated.
• Experience in navigating handheld and other documentation devices preferred.
• Motivated to work independently with remote supervision.
• Ability to multitask, follow directions and take instruction is required.
• Body, paint, and mechanical repair knowledge helpful. 
• Familiarity with unibody and full-frame helpful.