Lending Operations Associate Manager

About this role:

Wells Fargo is seeking a Lending Operations Associate Manager to lead a team of Loan Servicing Representatives in Consumer Lending as part of Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Supervise the daily activities of a Loan Production or Loan Servicing team to ensure timely completion, quality, and compliance in Lending Operations functional area

• Provide quality customer service to internal and external customers

• Identify opportunities for process improvement and risk control development in loan production or loan servicing activities

• Make day to day supervisory or tactical decisions related to Lending Operations functional area

• Resolve issues related to loan processing, documentation, pre-closing tasks, loan servicing activities, or underwriting under the direction of management

• Ensure compliance with Wells Fargo investor, legal, regulatory, or business policies

• Collaborate and consult with bank departments, vendors, merchants, clients, or investors

• Manage allocation of people and financial resources for Lending Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications, US:

• 2+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of Leadership experience

Desired Qualifications:

• Experience meeting high production and quality standards in a fast paced, development and production support environment

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Adaptable and flexible coaching style which considers the needs and learning styles of a diverse team

• Excellent verbal, written, and interpersonal communication skills

• Ability to research and report on a variety of issues using problem solving skills

• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere

• Intermediate Microsoft Office skills

• Strong attention to details and accuracy skills

• Ability to interact with all levels of an organization

• Leadership experience including coaching, training, and mentoring

• Ability to provide strong customer service and develop customer relationships

Job Expectations:

• This position is not eligible for Visa Sponsorship.

• This position offers a hybrid work schedule.

• Ability to travel 5%

Locations:

• 800 S Jordan Creek Parkway, WEST DES MOINES, IA

• 1525 W WT Harris Blvd, CHARLOTTE, NC

Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

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Posting End Date: 

18 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effecti