Customer Service Advisor

Join the Journey

Haarslev Industries is an innovative cleantech company, that provides powerful solutions for the benefit of the global environment. With our state-of-the-art drying technology, we help to create a cleaner, greener, and more sustainable future.

As part of our journey, we are looking for someone to take on the position as a Customer Service Advisor with our Global Services team.

This is the role

You will refer to the Commercial Support Manager and be a part of the North American Global Services team. The Customer Service Advisor maintains high customer experience levels by nurturing strong customer relations, delivering performance information, knowledge & advice, recommending solutions to meet the customer expectations for uptime, reliability, and cost of ownership. The Customer Service Advisor will be responsible for the customer relations in the Midwest territory, which includes Iowa, Nebraska, North Dakota, South Dakota, Minnesota and Wisconsin.  

Tasks and responsibilities

• Be the customer advocate and trusted advisor.
• Provide 360 degree of Customer Care
• Optimize customer relationships by building trust through frequent customer visits and communications.
• Draw up the tactical and operational market plans for the relevant market area, participate in strategic planning, create and monitor annual operation plans and a market approach plan.
• Promote, design and build service agreements in cooperation with sales, for new sales as well as existing customers.
• Identify and act upon upselling opportunities.
• Participate in customer meetings and direct capital equipment sales when requested by capital sales group.
• Hands-on approach to troubleshoot and diagnose potential mechanical issues.
• Manage individual and group budgets.
• Meet the agreed targets effectively and efficiently through the active sales of parts and services.
• Analyze customer data, technical market data and competitor data and to translate these into feedback for the service organization and the rest of the internal organization (Global Service, Innovation, Sales, Supply Chain)
• Monitor escalation process for customers and customer satisfaction
• To gather and analyze data regarding competitors and pirates in the market.
• Facilitates good relationships with Global Service and product experts and drives cross border synergies.
• Maintains strong customer focus to ensure outstanding customer experience thus securing the organization’s goals for growth, sales, profit and efficient service delivery and utilization.
• Monitor/collect customer satisfaction feedback and provide this information back to the Haarslev organization.
• Reasonable and reliable attendance
• Weekly travel (90%) with possible international travel
• Responsible for the Customer “Experience”

This is you

Requirements

• Bachelor's degree preferred or equivalent job experience.
• A service minded self-starting individual, who can manage time effectively and achieve agreed goals.
• Knowledge or experience in the field of rendering is preferred.
• Excellent interpersonal and communication skills as well as the ability to handle multiple tasks and priorities.
• Strong written and verbal communication skills.
• Attention to detail, excellent organizational skills and accuracy is a must have.
• Strong analytical mindset, problem solving skills, technical and mechanical aptitude.
• Ability to work effectively in a team environment.
• Must be adaptable and be able to consistently deal with ever-changing conditions.
• Ability to assume on-call after hours as needed.
• Ability to travel 90%

These are the benefits Haarslev offers

• Being part of an international team that work towards a better tomorrow.
• A supportive and open company culture.
• A generous benefits package: health, dental, vision, 401(k), etc.
• Competitive pay based on experience.

Application

If you think this sounds like a good match and you are interested in joining one of the leading process-technology companies in the world, please apply below.

Haarslev is an equal opportunity employer and encourages all candidates interested regardless of age, gender, religion, sexual orientation or preference, disability, race, or other status protected by law to apply for the position. We value diversity of all kinds, and we always try to improve our ability to hire people with diverse backgrounds.

Haarslev

Haarslev Group is an international company with project and productio