eCommerce Supervisor

Goodwill's Mission: Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.


Assist the E Commerce Manager with the overall operation of the E Commerce area, coaching associates to achieve established sales revenue and profit goals by ensuring they deliver on quality and production standards. Handle, sort, process, file, and store merchandise so that it can be effectively and efficiently sold online.

Essential Job Functions
Assist the E Commerce Manager to ensure daily, weekly, and monthly productions and quality goals are met by eCommerce Associates and that they adhere to Goodwill’s Standards of Conduct.
• Model for and coach associates to show respect and assume positive intent, intervening to resolve conflict as necessary.
• Coordinate training of ecommerce staff to effectively identify valuable merchandise

Achieve individual production and quality goals consistently:
• Load and unload incoming merchandise such as books and auction items.
• Use a computer to scan items to check for feasibility for online sales.
• Post or assist with posting items for sale online.
• File posted items in holding area.
• Pull, package, and ship merchandise that has been sold online.

Monitor shipments to ensure timely and accurate deliveries to maintain satisfactory thresholds within various marketplaces.

Report, address, and prevent any known potential losses and work to protect GWC assets.
Provide excellent customer service by presenting information and responding to questions from customers and store managers using tact, courtesy and cooperativeness.


Ancillary Job Functions

• Define problems, collect data, establish facts, and provide viable solutions.
• Add, Subtract, Multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Multi-task effectively, adjusting to frequent changes, delays, or unexpected events.
• Ensure a safe work environment and that employees adhere to safety standards.
• Perform other related job duties as assigned
Education and Experience – An equivalent combination of education, training and experience will be considered.

• High school or equivalent education.
• Stable work history.
• One year of related experience or equivalent required; retail experience helpful.
• Supervisory experience preferred.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

• Must possess strong interpersonal skills in dealing with customers and employees.
• Must possess strong leadership skills to effectively lead eCommerce Associates.
• Ability to operate a computer to scan, post, and ship merchandise.
• Ability to physically sort and transport material from one work area to another.
• Clear verbal communication skills and ability to give and follow written and oral instructions.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously, allowing for prioritization of product, people, and processes
• Ability to work independently and make responsible decisions.
• Ability to use good judgment and think quickly and rationally in difficult or stressful situations.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office and warehouse conditions. Exposed to moderate noise levels.
Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be able to stand, walk, bend, push, reach, and do repetitive motion for extended periods of time.
• Regularly lift and carry up to 30 pounds; heavier lifting occasionally needed.
• Regularly lift heavy containers using both electric and manual pallet jacks.
• Regularly transport carts of books and other merchandise.
• Regular attendance is a necessary and essential function.


At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!

Our full-time benefits include:
• Promotion and Growth Opportunities
Company paid life and long-term disability insurance

• Health, Dental and Vision insurance the 1st of the month after 30 days

• Voluntary life, short-term disability, ac