Richland County

Position Description

Position Title:            Senior Workday Support Analyst                                                       Reports to:  Business Systems Division

Status:                                                Exempt                                                                                                                                                                        Date:                             February 2025

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General Summary

The Senior Workday Support Analyst provides comprehensive support to Enterprise Resource Planning (ERP) software applications in use by Richland County.

This position will be responsible for collaborating with business stakeholders to understand their needs, translating those needs into effective Workday solutions.  This includes designing, developing, and implementing business processes, reports, and integrations.  The Analyst will also provide comprehensive end-user support, troubleshooting issues, and delivering training to ensure smooth and efficient utilization of the Workday platform.

• Collaborate with business users to gather requirements and translate them into functional specifications for Workday solutions.

• Design, develop, and test Workday business processes, including configuration of security groups, business process definitions, and related components.

• Create and maintain Workday reports and dashboards, utilizing various reporting tools and techniques.

• Develop and maintain integrations between Workday and other systems, ensuring seamless data flow.

• Provide end-user support, troubleshooting issues, answering questions, and escalating complex problems as needed.

• Develop and deliver training materials and conduct training sessions for Workday users.

• Stay up-to-date on Workday updates, new features, and best practices.

• Participate in Workday upgrade and enhancement projects, contributing to testing and implementation efforts.

• Maintain accurate and up-to-date documentation for Workday configurations, processes, and reports.

• Collaborate with other IT teams to ensure the Workday environment is secure and performing optimally.
• Proactively identify opportunities to improve Workday utilization and efficiency.

Using advanced skills, performs business process design, configuration and implementation. Works closely with Project Manager to complete software implementations, develop acceptance criteria, coordinate acceptance testing, coordinate system conversions, coordinate the integration of new systems to existing systems, and conduct post-implementation reviews. 

Assists with advanced project tasks by reviewing/advising on improved business rules and processes.  Assists with advanced support tasks by analyzing problems in existing systems to determine effective resolution.  Oversees and ensures data integrity and effective/efficient business software operations. 

Assists RCIT management to write procurement solicitations such as Requests for Proposals, Bids, Quotes, and Qualifications (RFPs, RFBs, RFQs). 

Regularly interacts with Richland County department heads and their designated representatives. Travels to customer sites throughout the county.  May travel in-state and out-of-state for business purposes.  Regularly interacts with outside consultants and outside vendors.  May serve as a Richland County representative on state, regional, and national user groups for purchased software packages.

Other duties as assigned.

Reports to the RCIT Business Systems Division Project Manager.

General Dimensions

Education

Must have a four-year degree in a field applicable to this position or equivalent professional experience.  High School diploma is required.  Must be able to supply written proof of completion for all course work and/or degrees that are being used to satisfy the minimum requirements.  Certification in Agile methodology is preferred.

Licenses

Must possess a valid Driver’s License.  Applicants shall provide a current copy of their Motor Vehicle Record (MVR), obtained at the applicant’s expense. 

Complexity

This position is complex in nature, unstructured, with little routine work.  Errors could cause serious system design flaws, program bugs, corrupt the accuracy/integrity